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Archive for the ‘recovery’ tag

Data Recovery after Mac Update

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Data recovery after Mac update
My Mac update crashed and now In internet recovery mode, I know that if I press REINSTALL MAC OS X it will mean it starts from fresh and all my stuff will be gone I need helping getting all my folders as it’s deadline week (I’m at Cambridge University)

I have two disks from a Raid 5 Config. Believe one disk was swapped under hardware replacement and during this a second disk failed rendering the server useless. Total rebuild as loss of services. I have the two 300Gb SAS drive from the server and need to recover data.

My External SSD (which has no casing and is connected with a SATA-USB cable due to an earlier fault) will no longer be recognised by any computer whatsoever. It’s a WD hard drive.
The drive is Mac OS Extended (Journalled) formatted and has been tested on various machines, where the drive fails to show in Disk Utility.
It seems that the drive will not connect at all. The drive contains various files including many Final Cut Pro documents.

WD Data Recovery in Cambridge
CambridgeWestern Digital Elements External hard Drive:
Hard drive is whirring/spinning. Message appears saying Data cannot be read.

I have an old WD external hard drive which has stopped being picked up on any devices.
I’m worried because I think it has some important work on there and it’s the only back up I’ve got of it. Please give me a ring when you can with a quote on a price to fix it e.t.c

Sudden & complete failure. Laptop wouldn’t boot. When I connect drive to a different machine, light comes on and disk spins up, but can’t access any data via Mac OSX (repeated timeouts/pinwheel). I would like to recover files from “my documents”, but 2 .mny files in particular.

I do have a serious problem with my WD HDD. It’s encrypted and I’m unable to get the data (pictures and videos) back. Do you have this kind of service ? I’m willing to pay of course… Thanks a lot for your help retreiving my data

Written by Betty

May 3rd, 2018 at 6:23 am

Posted in Data Recovery Services

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The many different types of data recovery

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If you try and imagine the different ways that people loose data from hard drives and phones you will be astounded. Not only are there so many ways to loose data, but there are all the different files that people need back too. This lists represents just some of those ways and includes PST file recovery and general hard drive and phone failure.

Hard drive data rescue

We have a high powered external hard drive we use for storing large video projects that has failed. It is called Axus but that’s all the information I have and I can’t find the receipt. Is this something you can look at and what would the cost be?

The USB port on my hardrive has come loose and will only turn on when holding the cable in a specific way, but it still doesn’t say it’s connected to the computer. I spoke to the IT helpdesk at my college and they said it would be a soldering job.

different types of data recovery (eg. hard drive)WD My Book 1TB external drive no longer recognised by computer.

My hard drive has failed. It is not stuck heads. I wondered if you can extract the data. Its mostly my pst email file that i need.

Hard drive has a unique connection on it and I think this has come loose because although it plugs in and light comes on and hard drive werrs the pc says it doesnt recognise it. Broken USB. The connector has snapped off the board. Need file recovery.

Can’t read data and making some noisy click

The hard drive appears sometimes then disappears. It is making a clicking noise. I can copy some data over but then it disappears again

Seagate model my father used to store photos and god knows what else.
I already tried opening the case and replacing the SATA to USB adapter with a direct SATA connector but to no avail.

Disc not recognised and is making a RAPID clicking noise.

I have an external portable 500GB Samsung hard drive and the connective part that attaches to the memory board has come away which of course means it is broken. Is it possible to repair? If so-what is the cost likely to be please?

Plug the hard drive in and no icon at all comes up on the desktop. Drive is a ADATA 500GB Exrternal Drive

Somebody in my family has a tablet/laptop hybrid that consists of 1 SSD (C:) in the tablet part which is working fine but then inside the keyboard part there is extra storage in a HDD (F:), she was prompted to make space in her C drive in order to upgrade to a newer version of Windows 10. however when she was transferring the data the drive stopped appearing in her file explorer. I have tried putting it in a caddy and at DOS level I could see the harddisk but when trying to read the sectors all I got was read errors

listening to the HDD I can hear that the disk still spins when attempting to read

My laptop stopped working a while ago , I removed the hardrive to see if I could connect it to another laptop and retive my photos but it came up it needed formatting. I just want all the photos off it, would this be possible ?

Phone Recovery

Smashed iphone 6 screen and not possible to unlock it. I am seeking to recover data on the phone. This is an old phone therefore I’m not planning to repair it.

Phone won’t turn on , need data from the phone

I deleted messages between myself and someone which had a really important photo in it that i need back. what i need back is messages between myself and this person including the photo.

LTO Tape Data Retrieval

We have array of HP LTO Backup tapes and would like to know how much it would cost to restore data from these tapes, there is no damage to them.

Written by Betty

April 2nd, 2018 at 10:19 am

Western Digital Red Data Recovery

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WD Red NAS hard drive recovery

The drive is a 2TB, Western Digital Red Drive that I have only had a few months, it was turned off when dropped from approximately 2 feet as I was taking it out of my HDD dock (after powering it down), intending on putting it in my new NAS which coincidentally arrived earlier today, the day I dropped the drive.
I picked it up carefully and checked it over (aesthetically it fine, at least to me) but when I tried to power it on the motor sounded like a siren – it was an electronic type of noise, not an actual siren, like the motor was being powered up and powered down very quickly in a siren type of fashion.
As soon as I heard it I shut it off and haven’t turned it on since as I don’t want to further the damage whatever it may be as I’m familiar with the anatomy of the HDD and how delicate they are internally.

I do have backups of the drive, however, there are some files that I don’t have backed up simply because they are recent additions to the drive and the schedule backup hadn’t backed them up yet (I didn’t have them in a RAID array with redundancy which I’m regretting now). I’m presuming these files lost until recovered (if possible) – these new additions are files that are not re-creatable thus I’m hoping they can be recovered?

Edinburgh Scotland, data recovery

HDD Information:
The drive is a 2TB, Western Digital, Red
Its current format is NTFS, used with a Windows based system (Windows 10, Pro, 64bit to be precise).
There are two partitions on the drive, covered below:
The 1st partition is my “Storage” partition, 200GB in size, which is used for storage of anything I feel needs archiving; pictures, videos, documents, installation media’s (typically older driver should I need to revert back to them, mainly for my laptop) and other such keeping (which admittedly needs organising into folders, they’re a bit scattered at the moment)
The 2nd partition is my media archive “The Arkc”, it’s the remainder of the drive in size, minus the 200GB for the above partition, where I store the final renditions of videos I have for my YouTube channels, along with relevant detail and thumbnails for these videos.
In total, there’s just under 1TB of storage used on this 2TB drive.
Is this something Data Clinic may be able to recover as I live in Edinburgh ? (see http://datareplayservices.com/western-digital-data-recovery-in-scotland/ for details about data recovery throughout Scotland).

Written by Betty

March 13th, 2018 at 12:37 pm

Western Digital Data Recovery in Scotland

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In my work for data recovery experts Data Clinic in Scotland (https://www.dataclinic.co.uk/data-recovery-glasgow/), I decided to share with you some of the questions we’ve had from people all over Scotland who want to get their files back from their damaged and broken Western Digital hard drives.

First up is this question from Donna from Dundee: “I stupidly stored a lifetime of photos on my Western Digital external hard drive. On deciding to back it up (and this was after a good while of not using the drive), I plugged the drive into the laptop. As I tried to copy and paste the files over to the laptop, the files seemed to disappear in front of me and some I tried to open, I had an error message and could not open them. I was really upset because there are irreplaceable photos on this drive. I kept meaning to send the drive to a company like yours but unfortunately other priorities came up along the way and so, it’s been sitting in storage for some time. I tried to plug it in to my laptop today and the laptop doesn’t recognise it. Can I send it on to you to look at please so you can do our best to save my files?”

Regional map of Scotland | Data Clinic Glasgow

And here’s another from Tom in Stirling, who kindly called in to our data recovery office on Woodside Place in Glasgow.
“I have a Western Digital 1TB (2012) My Passport portable HDD (MDL : WD10JMVW-11S5XS0). I gave the hard drive to a friend who meant to specialise in HDD data repair. The USB type-B port came loose a while ago when I was in an instance to use the hard drive that said the disk still spins up fine. My friend said something about he ordered a replacement PCB board from China and tried to replace the board from the broken one on the hard drive. During this process unfortunately he broke one of the board’s lower BIOS Chip connectors (BIOS IC2) . Is my hope of getting my data back finished? I’ve attached a picture of the relevant board on goggle driver to view. https://drive.google.com/open?id=1OHE2ta42ZLXY_DfsLBe_matU7yIUMxXc

And finally, Data Clinic Scotland help out a PC repair company in Perth with a customer in Edinburgh who has lost his data.
“We are an IT support company and need data recovered from a clients drive. The drive in question is a Western Digital WD6400AAKS. The drive started making a scraping noise and is no longer readable or even recognised by a WIndows PC. It will spin-up for 10 seconds then powers down.”

Written by Betty

February 26th, 2018 at 12:48 pm

Phones broken – need data

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Here are 3 examples of broken phones containing data that people want recovered. This data is in the form of files, folders, pictures, videos, chats, texts, etc. Thanks to the experts at Phone Recovery for supplying these data rescue enquiries.

broken phones need data recoverediPhone screen broken
My iphone touch screen has broken and therefore can not see my phone to enter my passcode and therefore can not access photos that are not backed up to icloud but are still on the phone. I no longer use the phone but need the pictures that are on there.

Phone freezes during update
Every time i turn on my mobile a system update begins, midway through the update the phone freezes. This is a repetitive cycle and i am unable to get into my phone to retrieve any data.
I have taken the mobile to many high street repair shops but they have all said they can solve the freezing issue but would have to wipe all data. Can you please give me an idea of whether you would be able to get into the phone and retrieve data, and if not, what potential costs i would be looking at?

iPhone 6s in boot loop
iPhone 6s reboots whenever I enter my password. If I don’t enter my passcode then it stays on, allowing me to answer calls, read messages on the home screen and play music… however, as soon as I enter my passcode, it reboots. This stops me from being able to access my photos and memos. Can you help me get into my phone?

Written by Betty

February 12th, 2018 at 11:53 am

Currys couldn’t recover the data

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currysHere’s a question we received regarding the data recovery service run by Currys.

“I have a WD passport external harddrive for macs, serial no. Wxn509xx1120 that has stopped working. I took it to Currys and they tried to get the stuff off it but couldn’t due to ‘the scan not completing’. It hasn’t been knocked or dropped but I did have it with me in London for a year where it was hot and humid. It sort of slowly stopped working. Often when it was plugged in it would disconnect itself (message on laptop screen: disc not ejected properly), and then a couple of times it just wouldn’t appear on my laptop when plugged in. Now it won’t appear at all on the laptop. I tried different cables and tried it on different macs to no avail. When it’s plugged in the light comes on and it still makes the whuring sound. I don’t think it makes other sounds but I haven’t re plugged it in having read your page (would now be aware to listen for other sounds but don’t want to cause it more damage, but can plug it in again and listen if this is helpful to you). It has lots of files on it, JPGs, Photoshop, InDesign, word docs, video files, mp3s, mp4s, RAW photo files.”

Our advice: Currys do not run a proper data recovery service – what they do is ship the hard drives off to a cheap and not very good data recovery outfit. My advice is to not use Curry’s data recovery service as their lack of expertise not only means that you won’t get your data back, but their hamfisted attempts will also ruin the chances any subsequent data recovery service has of getting your files from the hard drive.

As this blog deals extensively with data recovery and hard drive issues we feel well placed to make some recommendations here. If you look back through our posts you will see that we mention several good and trustworthy data recovery companies in the UK by name, a provider that springs to mind immediately is Data Clinic Ltd, who have been going since 2002, so they must be doing something right.

So to reiterate, don’t use Curry’s data recovery service, use a decent one instead.

Written by Betty

January 29th, 2018 at 2:00 pm

Posted in Data Recovery Services

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Hard Drive help and recovery in Liverpool

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Based in Liverpool, UK here are some requests for hard drive data recovery services.

WD hard drive help in Liverpool

I have a 2TB WD my passport ultra, it fell off my desk and starts with a clicking noise and is not reading on my computer. I have disconnected the external drive and would like to bring it in. When are your opening times over the Christmas period? My nearest branch would be Liverpool.

Seagate hard drive and safe removal

My external hard drive (My Passport Seagate) exhibits a clicking noise. When the drive is plugged in the computer recognizes (it gives you the option to safely remove it) but makes a clicking noise (three clicks) and then discs stops spinning. I have travelled recently and probably knocked it somewhere. Could you please provide a quote for a mechanical failure? What is included in the price (do you transfer the data to another drive etc?).

Something you should never do

I have tried to recover a broken external hard drive by removing the platters from my external Seagate hard drive and putting them into another external hard drive without success (I pretty much knew this anyway), can the data on the platters be recovered another way at all? This has effectively destroyed any chance of data recovery, you should never take the platters out of a broken hard drive. Instead for yourself a decent data recovery company who know how to do it properly!

Lenovo Laptop not starting up correctly

Automatically resorting to start up repair even when not tempted to – therefore unable to log in to the Laptop. I found the following blog post about how to get around this problem.

External hard drive doesn’t open

My external portable hard drive won’t open. Seems corrupted. I believe it stopped working since I dropped it once whilst it was running. Plugging it in makes it appear under the windows file manager however it also caused File manager to crash when trying to open the HDD. I am in the Liverpool area and have already tried get it fixed at a local store and they did not have the gear to fix this. Since the symptoms have not gotten worse and have remained the same.

Written by Betty

January 16th, 2018 at 11:04 am

Encrypted RAID 1 Data required

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This post I look at recovering the data from encrypted hard drives.

Encrypted data2 x 250gb drives on a raid 1 mirror. Drives have been encrypted.
Can you recover, approx 50gb of data?

An encrypted Toshiba laptop hard drive that failed and has since been removed and replaced. It tries to start spinning but fails. I need to recover some documents and folders from it.

We have 2 drives that have failed in a specialist server. We believe it is a mechanical failure and was wondering if it is possible to clone the drive’s if we sent to you for analyses. I believe the disks were in a raid 1 array.

Laptop harddrive is recognised but i cannot get on to it, i have the recovery code but it just hangs on the bitlocker screen (obviously the data is encrypted). Would like to know likely costs for recovery. The hard drives stopped working suddenly, hard drives stores all my data. When I switch on pc recognises device but cannot access or open. If you can get me on the phone please can I have a number to call you? I’m often in appointments. I’d like to drop the device to the Liverpool centre

For more than a week, when I have plugged my external hard drive in my mac and no icon appears on my laptop. I do not remember that my hard drive fell or anything, there is no strange noise and the light still works when I plug it… I do not really understand why it is not working anymore.

My WD passport is not recognised by my Mac and makes a continuous clicking sound. Is there a way to repair the disk?
And if not, could the stored files be recovered with its original file names?

Hard drive not being detected and device is in warranty. would like to know whether i can claim the waranty.

I have two encrypted WD 1TB My Passport drives that are mirrored in a RAID 1 array which I use to back up my Macbook air and also store videos on an encrypted (file vault) partition for which I have the password. The drive has been intermittently having problems being recognised by my mac, and two days ago stopped being recognised at all. I did manage to restart in recovery mode and disk utility was able to see the drive but I didn’t have another drive to copy contents too so was not keen to mess with it. I still can’t access the drive and need to try to recover the data. Would really appreciate help with this.

Written by Betty

December 1st, 2017 at 4:31 pm

Hard drive read head replacement

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caution signThe following examples are of faulty hard drives that have stopped working. In all cases, the data is required from them (this is a process known as data recovery). All the hard drive require replacement read and write heads and this is a very difficult thing to do. The best people to retrieve files from hard drive requiring new read write heads are professional data recovery companies like Data Clinic. Data Clinic are UK based and have locations across the country including London, Manchester, Birmingham, Glasgow, Sheffield, Leeds and Liverpool.

I am Looking to replace the read write head of my hard drive barracuda lp 2 tb

The symptoms are its a WD 500GB MyBook, fails to connect to PC you can hear the HDD spinning up making a tinking noise, but then spins down, stops and then tries again.

I dropped my external hard drive from a 2 feet height (approx) and my computer doesn’t detect it anymore. However, when I connect it, the power light switches on and I can hear the disc spinning inside. It doesn’t sound like there are any loose pieces inside and I think the disk needs some replacement read write heads. Is there any chance to recover my data? How long does it usually take?

External hard drive is not recognised whenever i put it into the laptop and constantly making a ticking noise. Has a lot of work on there and wondering if you could help?

Dropped hard drive, ticking noises before powering out. Aproximately 300mb of data but very important work files

Beeping hard drive
Both these hard drives have mechanical type problems and require new or replacement heads:

Need a quote on retrieving data from a 1TB External Seagate harddrive. The harddrive was making a bleeping noise (inconsistent, perhaps every 10s?) The haddrive is not recognized on any computers and does not load any of the files.

The hard drive doesn’t work, makes a beeping sound when plugged in. The light on top of it doesn’t come on and it the computer doesn’t recognise it.

This one isn’t a head problem, and sounds more electronic: Toshiba 1TB hard drive.
Does not look like it has any damage to it. It just stopped switching on.
There is a lot data on there and I would really like to be able to get it back!
Appears occasionally in explorer but crashes when I do eventually find a file.

All that this probably needs is a replacement PCB, it shouldn’t be necessary to open the drive or do anything with the heads.

Caution: Remember – this type of hard drive recovery is best left to the specialists like Data Clinic

Written by Betty

November 15th, 2017 at 2:46 pm

Phone Data Recovery Advice

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My iPhone 6+ Kept returning to the menu screen when I selected Facebook or emails
So I took it in to my local Vodafone shop who said they could save the data and update the phone when they gave us the phone it was stuck in the recovery mode we rang Vodafone they said take to another shop that had a tech team they tried to sort it but couldn’t so they rang apple and booked us an appointment in Cambridge they have tried still does not work they suggested that we try a data recovery firm we only want our pictures recovering

broken phone - need data recoveryiPhone 6 not charging or connecting to PC. My phone is stuck in recovery loop. wont reboot, wont update gets half way through update then crashes and itunes says ‘this iphone can not be updated unknown error 14’ theres no way for me to get my device on and it hasnt been backed up. please help. Please email not call back as i dont have a phone

I had a Samsung Galaxy Note 3 (SM-N9005) and in March 2016 suddenly it stopped working without any known caused by me. I visited Samsung company in a chance to repair it or at least to recover the important data for me like Whatsapp photos and the other stuff from the internal memory (32GB ), however, they said it is not possible. all the repairing company told me it is a Power problem since it does not turn on or even light up the charging LED ( It is like a piece of metal ) I am currently in Malaysia

i’ve an Android cellphone caught in a boot loop (see http://www.androidauthority.com/lg-bootloop-whats-going-on-735474/). The smartphone is an HTC One (i.e. M7). I had now not been having any problems, and were given up in the future to ind the cellphone stuck rebooting – there was no cause event or “incident”. The telephone is pretty antique, and had some battery issues because of its age, however not anything worse. The telephone can rate, and boots via the HTC screen and then goes clean, before resetting (perhaps around a minute after powering on). i’m able to get into the recovery display and fastboot with the aid of protecting VOL-DOWN even as rebooting. i’ve attempted various healing or reboot alternatives in there but none make any difference. i have not attempted the “manufacturing unit reset” alternative as i’m a good deal greater interested by getting the facts off than getting the handset running once more. I additionally attempted getting access to it over ADB from my laptop, however as I in no way attempted this whilst the smartphone become working I don’t know whether the hassle with this is with me or with the telephone.
I wanted to invite if you can make any guidelines or provide me an estimate for taking a look at the cellphone.
the primary issue i’m interested in getting back is my photos, although i am also interested by different facts from the internal storage, in addition to texts and facts from some apps.

Written by Betty

July 9th, 2017 at 4:05 pm

Phone and Server Recovery

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Blackberry, LG and iPhone Data Lost
I am enquiring on behalf of my dad who has recently lost all his business contacts on his phone. His Blackberry Q10 died last week and wouldn’t turn back on. The other problem was that his port on his phone wasn’t charging and he had problem with the buttons. The device completely went dead randomly and it hasn’t been switching on. He took it in for repair and they said it was beyond economical repair. Unfortunately he hasn’t backed up a recent enough back up of all these. Would you be able to retract the data from his phone and if so how long and what price would this range from?

Seagate Business ServerI have a lg4 phone which has developed a bootloop fault and gets stuck turning on .
I would like you to extract my WhatsApp messages ,photos and contacts from the phone. I also have an iPhone 6 was dropped into water briefly and could be turned on initially but stopped working next day and it can no longer be turned on. We would like to have data retrieved.

Seagate Business Storage Server DataVolume Failed
I have a Seagate Business Storage (see http://www.seagate.com/gb/en/external-hard-drives/network-storage/business/business-storage-2-bay-nas/) 4-Bay NAS, Model Number STBP16000200, Capacity 16 TB. I’m running it under RAID5, it uses a Linux based operating system.
Recently Drive 1 failed, so I obtained a replacement from Seagate and fitted it. The new drive installed OK but the automated recovery hoped for did not work, the Volumes / RAID section of the Control Panel shows the DataVolume has failed. According to Seagate tech support the only option is to send it away for recovery, so I’d be grateful if you could contact me with a quote.

Two quotes for you here: the phone data recovery costs will be approx £250-£400 per phone. Blackberry phones can be tricky to work with, but the costs are payable only if we recover the data. The Seagate Business Server will cost around £2000-£3500 depending on the quantity of work required to recover the data.

Written by Betty

June 22nd, 2017 at 1:32 pm

Phones Lost Data

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iphonesIn this post we look at getting files and other information retrieved from various iPhones and an HTC M9.
My iPhone 3gs will not turn on. Its stuck in the reboot mode. I would like my notes & voice recordings recovered.

My iPhone6 ran out of storage (12,000 photos sitting on there). I managed to back up some photos manually to iCloud but not all were uploaded. My phone is now stuck in recovery mode (telling me to restore) and there are many recent photos on there that I’d really like to save. I’m assuming it won’t turn on because there is no space left. Is there any option left for me to save my photos and not restore?

My iPhone 5 won’t turn on no matter what I try and I was hoping to get back my photos of family events that are on there

Need to recover images from phone for a time-sensitive project. Phone has cracked screen although touch buttons still work, the phone screen doesn’t turn on properly. It will go through various shades of colours from bright purples and pinks to blues. I was under the impression all of the images I saved were on my sdcard but turns out the ones I saved and then moved in to folders were saved on the phone and it is these that I need. I have tried plugging it into my laptop but it doesn’t come up in Windows, I think this is because of how I chose to connect to my computer previously? I did manage to get the screen to work long enough to turn on usb debugging but that didn’t make a difference

My HTC M9 is stuck on the boot screen and will not let me access any of the boot options without getting stuck in a continual loop. I have hundreds of photo’s, videos and other content that I need to recover before I send the phone to HTC for repair. Can you let me know how you can help and the cost involved.

iPhone 6s water damaged. Looking to recover photos, nothing else

Can you restore what’s app messages, text messages, Instagram messages and the call history please?

Written by Betty

April 21st, 2017 at 1:23 pm

Posted in Computer Repair

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Phone and PC Problems

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I have a MacBook Pro and my hard drive has failed it just clicks and doesn’t seem to be reading. I have information I need to retrieve from the drive. Its a Toshiba MK5065GSXF.
The drive has been removed and replaced by a solid state drive but I need my files off the hard drive urgently. Can you help?

My USB HDD just suddenly stopped working. Cant remember knocking it or anything. No noise comes out of it either. My laptop (macbook) does not recognize it at all but other USB’s are working fine on the laptop.

phone not booting up - photoiPhone 6 was left in clothing which was put in a washing machine, it was fully charged and on at the time. screen is badly cracked and power has shorted out. There are photos and videos on there of high sentimental value which have not been backed up, and I would very much like for them to be recovered. Please contact me if you cannot reach me on mobile, as I may not have switched SIM card over yet.

Our IT Support company – Eitex have referred me to you. I have a Samsung external hard drive that has stopped working. What do I need to do to get it booked in? Would you be able to pick it up from them?

Recommendation: The people at http://phone-recovery.pen.io/ provided a great recover service to this person who sent in this enquiry: Photos deleted by accident from iPhone 5 and also cleared from the recently deleted folder. Phone has been on airplane mode since the accident and no other data added to phone.

My laptop hard-disk with some important data just crashed. First, Laptop dint detected HDD and heard a click noise. I took to a service centre and got HDD removed. As suggested by the laptop service centre, I had given to STELLAR for professional recovery. But they were unable to recover due to scratch made by the HDD head on the platter. Now what I am looking is those professional recovery services that could recover data from such physical damaged (Scratched) HDD.
Laptop: Hewlett-Packard Sleek book 4
OS: windows 10
HDD: HGST
Capacity: 500GB
Media: Hard Disk,Laptop
Serial No.: 130419TM8514ZNK5TV3R
Model No.:HTS75450A7E380,HGST
Cause Of Damage: Physical, Due to scratches on lower side of the platter
Please do send me an estimate.
Measures to take before I courier you my hard-disk.

Written by Betty

December 12th, 2016 at 2:24 pm

About Phone and Disks

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I have an LG G4 mobile phone handset (bought as part of a contract August 2015).
At 2am 27th November it began bootlooping, which thanks to google I have learnt is a known fault with the phone. I have yet to go into the shop I got it from to see my options with them, however from forum posts they seem to send out a replacement handset/hard reset the phone and send it back
Stupidly I had my photos split over an sd card and internal memory, with most of them on the internal phone memory (along with all my numbers saved to the phone too).

Several different mobile phonesThere are some really sentimental photos on there that I know aren’t on my SD card, and am desperate to get them!
Due to the known fault, I am unable to get a laptop to recognise my phone as a device through the USB connection and cannot get them off myself
1 – is it possible for you to get them as it is now, or after a hard reset
2 – how much would it be?
Thank you

Hi My iphone 5s is stuck in DFU mode. There is on file (voice record) i need to save if still possible. apart from that i just need to get the phone going again. Please no call back, as the phone doesn´ work-

The HDD area of my work laptop took a knock whilst powered and working. It continued to work for a few minutes after but then froze and required a reboot. It emitted a BEEP sound upon reboot and never makes it to the Windows login but tells me:
Windows failed to start. A recent hardware or software change may be to blame.
Then it moves to a screen saying Windows is loading files….
Then moves to a blue windows screen but is unresponsive.
The HDD is a Seagate Momentus 5400.6, 250GB.
My IT department have installed a new HDD in my laptop but as I hadn’t backed up the old one for several weeks I would be interested in recovery if possible/cost effective.
Would appreciate email response initially as I cannot take calls at the moment.
I am based relatively local and could bring the HDD in on Wednesday.
Can you provide an indication of cost associated with the recovery and/or any guarantee offered?

I have taken my hard drive to an IT repair person, whose equipment stated it was 55% damaged and his equipment was unable to recover any files. He told me there may be more specialist equipment that can recover them. It’s a 320 GB hard drive and has been removed from the laptop. Could you give me an idea of how much this would cost? If you could drop me an email, that would be great. Kind regards, Katrina

I dropped my Seagate 2TB external hard-drive the other day and now it’s not powering on at all. I’m not sure if the drive itself is scratched or if it’s not able to power up. There’s no light coming on when I plug the power in, so assumed it was a power problem.
Do you think you would be able to take a look at it if possible?
An email response would be better than a phonecall if possible, thank you.

Written by Betty

November 30th, 2016 at 11:23 am

Posted in Data Recovery Services

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Hard Drive and Phones Not Working

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Buffalo Hard Drive Dropped

Buffalo HD LXU3 hard drive photoI have a Buffalo HD-LXU3 external hard drive (I think 2TB) that was unfortunately dropped whilst moving house. It now simply doesn’t turn on.
Roughly how much would it cost to recover the data from the drive? Do you still charge if recovery is unsuccessful?

Uh-oh, dropping a hard drive is never a good thing, and moving house is a time when many things are dropped and broken. If the whole unit doesn’t power on as you say then perhaps the power supply is damaged. If this is correct, then all you need to do is remove the hard drive from its case and attach it directly to a computer via a SATA-to-USB cable. If the hard drive is working you’ll then be able to read the data from the hard drive. If this doesn’t work then your external hard drive has a more severe problem and you will need to get in touch with a data recovery company. Some data recovery places do not charge if they are not able to recover your data. Other will charge a small handling fee which covers their costs whilst others will charge the whole amount whether or not they can recover your data.

Nokia 925 Phone Freeze

My Nokia 925 stopped backing up my data many months ago when it updated its software. The phone started getting really hot whenever I plugged it into my car charger, and eventually the phone would freeze, especially if I was used a navigation app. The only way to get it to start again was with a soft restart. The battery seemed to hold less and less charge. One day I attached it to my computer to try to back it up, the computer recognized it for about 5 seconds, then the phone went off and has never come back on again, even though the windows icon flashes when it is plugged in. I brought it to a cell phone repair shop, and they tried to put in a new battery, but the phone still won’t start and when the new battery is plugged in the windows icon won’t even flash.

Although the Nokia 925 Lumia was released about 3 years ago, it is well supported. My advice would be to seek out a phone recovery company and see if they can help to retrieve the data. Phone data recovery is a specialist form of data recovery, which is primarily for recovering the data from computer hard drives. Not all data recovery companies can rescue the information from phones though so be sure to check with them before you send your phone in.

Seagate No Longer Detected

My Seagate Backup Plus Slim 1TB drive is no longer detected by Windows after it was knocked onto the floor. Can hear a beeping sound follow by no spinning noise. Windows detects the drive in Device Management but not in explorer or Drive Management. No computer can get the drive to appear in Explorer. There should be no less than 300GB of data on the drive.

It’s not surprising that your Seagate drive is no longer detected. The beeping noise tells me that the drive is being physically prevented from spinning as a result of it being knocked to the floor. Stiction or a broken motor are the things that could prevent the hard drive spinning. It’s not important to find out which of these problems your hard drive has. Both problems are sufficiently complicated that they require a data recovery company to sort them out if retrieving the data is important.

Written by Betty

October 14th, 2016 at 11:49 am

Manchester Mortgage / Hard Drive Broker Service

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Recently we received an interesting hard drive recovery enquiry from Alice who works for a well known Manchester finance / broker advisor. She was in a bit of a panic as her computer had developed a problem and her files (that contained a lot of information about how to get a mortgage in Manchester) were no longer visible. These file were Alice’s work so it was vitally important that we got them back for her.

Additionally, most of Alice’s life was contained on this hard disk and before she sent it in to us for recovery she want assurance that we’d be able to rescue her files. Alice had recently taken out a large mortgage and as the broker had provided such as good service to her she also wanted to pass the details of this company along to her friends and colleagues. This information was also saved to her hard drive. We collected the computer from her home.

After assessing the problem (we diagnosed the computer as having a hard disk fault as described on http://computersciencelabs.com/hard_drive_bad_sectors), we were able to tell Alice we were confident and assured her that her life was safe and we would be able to complete the recovery of her files.

The file recovery took the best part of two days to complete and after this her mortgage information files were accessible again. We had been successful in recovering her information and her job and life were now assured.

I asked Alice what was more difficult, getting a mortgage or getting data off of a broken hard drive. She assured me that getting a mortgage doesn’t need to be all that difficult, you just need to find a decent mortgage advisor or broker. There are several of these in Manchester, including the firm that I’ve linked to high up this in this article. Like getting a mortgage, hard drive recovery doesn’t need to be difficult either, but it can be if you choose the wrong company to use. Computer Science Labs were able to retrieve Alice’s mortgage files but this may not have been true if we’d have taken her computer somewhere else to have the contents recovered.

So whether you are looking for a mortgage or hard drive recovery in the manchester region always make sure you choose a good a reputable suppler who is assured to complete the job.

Written by Betty

September 12th, 2016 at 11:38 am