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Archive for the ‘Computer Repair’ Category

Phones Lost Data

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iphonesIn this post we look at getting files and other information retrieved from various iPhones and an HTC M9.
My iPhone 3gs will not turn on. Its stuck in the reboot mode. I would like my notes & voice recordings recovered.

My iPhone6 ran out of storage (12,000 photos sitting on there). I managed to back up some photos manually to iCloud but not all were uploaded. My phone is now stuck in recovery mode (telling me to restore) and there are many recent photos on there that I’d really like to save. I’m assuming it won’t turn on because there is no space left. Is there any option left for me to save my photos and not restore?

My iPhone 5 won’t turn on no matter what I try and I was hoping to get back my photos of family events that are on there

Need to recover images from phone for a time-sensitive project. Phone has cracked screen although touch buttons still work, the phone screen doesn’t turn on properly. It will go through various shades of colours from bright purples and pinks to blues. I was under the impression all of the images I saved were on my sdcard but turns out the ones I saved and then moved in to folders were saved on the phone and it is these that I need. I have tried plugging it into my laptop but it doesn’t come up in Windows, I think this is because of how I chose to connect to my computer previously? I did manage to get the screen to work long enough to turn on usb debugging but that didn’t make a difference

My HTC M9 is stuck on the boot screen and will not let me access any of the boot options without getting stuck in a continual loop. I have hundreds of photo’s, videos and other content that I need to recover before I send the phone to HTC for repair. Can you let me know how you can help and the cost involved.

iPhone 6s water damaged. Looking to recover photos, nothing else

Can you restore what’s app messages, text messages, Instagram messages and the call history please?

Written by Betty

April 21st, 2017 at 1:23 pm

Posted in Computer Repair

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Manchester Mortgage / Hard Drive Broker Service

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Recently we received an interesting hard drive recovery enquiry from Alice who works for a well known Manchester finance / broker advisor. She was in a bit of a panic as her computer had developed a problem and her files (that contained a lot of information about how to get a mortgage in Manchester) were no longer visible. These file were Alice’s work so it was vitally important that we got them back for her.

Additionally, most of Alice’s life was contained on this hard disk and before she sent it in to us for recovery she want assurance that we’d be able to rescue her files. Alice had recently taken out a large mortgage and as the broker had provided such as good service to her she also wanted to pass the details of this company along to her friends and colleagues. This information was also saved to her hard drive. We collected the computer from her home.

After assessing the problem (we diagnosed the computer as having a hard disk fault as described on http://computersciencelabs.com/hard_drive_bad_sectors), we were able to tell Alice we were confident and assured her that her life was safe and we would be able to complete the recovery of her files.

The file recovery took the best part of two days to complete and after this her mortgage information files were accessible again. We had been successful in recovering her information and her job and life were now assured.

I asked Alice what was more difficult, getting a mortgage or getting data off of a broken hard drive. She assured me that getting a mortgage doesn’t need to be all that difficult, you just need to find a decent mortgage advisor or broker. There are several of these in Manchester, including the firm that I’ve linked to high up this in this article. Like getting a mortgage, hard drive recovery doesn’t need to be difficult either, but it can be if you choose the wrong company to use. Computer Science Labs were able to retrieve Alice’s mortgage files but this may not have been true if we’d have taken her computer somewhere else to have the contents recovered.

So whether you are looking for a mortgage or hard drive recovery in the manchester region always make sure you choose a good a reputable suppler who is assured to complete the job.

Written by Betty

September 12th, 2016 at 11:38 am

Help with a Broken Hard Drive & Training

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In this post I’ve printed a question that was sent to me by someone with a broken hard drive who needs the data recovering.

Computer Science Labs logoQuestion: “I have a 1tb Seagate external HDD which overnight started beeping and clicking and is now not visible from Windows. Ihave disconnected and reconnected power but it beeps and then powers down. The drive contains data I need recovering and I am seeking quotes for repair. Internet searches indicate that Seagate drives may have power issues or it could be a drive fault. Can you advise on a possible cost?”

Answer: Unfortunately the fault you have on your Seagate hard drive is nothing to do with power issues. The key issue you describe is that the hard drive started beeping and clicking. This tells me the you disk has developed a problem with it’s r/w heads, and this is confirmed by your observation that the drive is no longer visible in Windows.

A r/w head fault is a significant failure in a hard drive and means that the data can no longer be read from the hard drive. This operation is one of the processes performed when the hard drive functions and the failure is the reason why the hard drive is no longer visible in Windows. To develop that, the hard drive would not be visible in any operating system and in fact will not be visible in the computer’s BIOS (see an explanation of ‘BIOS’ at http://whatis.techtarget.com/definition/BIOS-basic-input-output-system).

Repair of the hard drive is possible but this type of repair is beyond the capabilities of most data recovery services. This is because in order to repair a hard drive with a r/w head fault it’s necessary to strip the hard drive down to component level and swap out the broken heads. This is a very complex task, which relies on identical spare parts having to be found from a ‘donor’ hard drive that must be an exact match of the broken one.

Once the faulty r/w heads from the broken drive have been removed and replaced with working ones the whole hard drive then needs to be re-assembled and recalibrated. Even if this operation is a total success the hard drive will only work at 30% of it’s original performance at best. This is because the transplant operation is so difficult that most un- or low- skilled data recovery companies will have zero success in repairing hard drives with any type of r/w head failure.

When I began my data recovery career back in 2005 I went on several good data recovery training courses. The best we run by a company called Computer Science Labs who provided a basic grounding in the types of problems hard drives have and then provided hands-on training about how to understand the issues and recover the data. It was probably one of the best training courses I’ve ever been on and was vital in developing my career in data recovery.

Written by Betty

March 11th, 2016 at 11:06 am

Mac Data Recovery in London

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Hey There Everyone!

I’ve just returned from a week’s holiday where I enjoyed a well deserved rest. Florida is so nice at this time of year and I didn’t really spend that much either, thou I guess expense is relative !

So here I am back in London and the first thing I notice will be of interest to all users of Mac computers: there’s a new Mac data recovery web site called Mac Data Recovery London (http://www.macdatarecoverylondon.co.uk/). Seeing as data recovery is one of my ‘things’ I went along to introduce myself and say Hello. This is a specialist Mac hard drive recovery centre with faulty iMacs, MacBooks and external hard drives. The faulty Mac equipment is repaired and the data recovered to new Macs or external USB hard drives.

Fortunately my Mac is currently working fine, I’m pleased I found Mac Data Recovery London and they are a decent company and provide a quality data recovery service from all types of Mac computer.

Written by Betty

March 13th, 2014 at 4:08 pm

Recovering Data From Hard Drives With Bad Sectors

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Pulling my hair out! Argh!This time it wasn’t even my fault! I didn’t drop my hard drive, my boyfriend didn’t spill wine on it and my father didn’t manage to sit on it…

No this time my latest hard disk nightmare was caused by my hard drive having bad sectors. What’s a bad sector you ask? – ok, briefly a hard drive is divided up into sectors that have data written to them. There are millions of sectors on your average hard drive and sometimes these sectors go bad. When they do, the data held on those sectors can no longer be accessed. All hard drives have bad sectors, but clever software on them means that when bad sectors are detected they are swapped out and replaced by good ones. Clever eh? Well, yes except in my case it didn’t happen and my hard drive started slowing down before my data disappeared. There’s a good explanation of what bad sectors on a hard drive are here. I’m currently rewriting my article… and saving it to a different hard drive.

Technology… Don’ t you just love it!

Written by Betty

February 25th, 2014 at 2:04 pm

Broken Hard Drives Still Contain Recoverable Data !

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When you store important information on a hard disk drive, you take the chance of losing that information because hard disk drives can break for a variety of different reasons. If you’re not computer literate, losing data on a hard drive can be difficult because you don’t know what to do to recover your data. Fortunately, there are companies that can help you get that data back. These are known as data recovery companies and they can retrieve data from nearly any type of hard drive in any type of condition. So when you find yourself in a situation where you have lost valuable information you should not assume that this data can not be retrieved.

Hard drive with cover removed.There are some companies that specialise in repairing damaged hard drives. In the process of retrieving your data, theses data recovery companies can also repair your hard disk. Types of the problems data recovery companies can repair include broken boards, mechanical hard drive faults such as the ‘click of death’ and beeping hard drives. A recommended company in the UK are RAID and Server Data Recovery – you would use a hard drive recovery company when your local IT provider can no longer help you.

Sometimes when there is no damage to the hard disk, software programs can be used to help you retrieve your data by yourself. There are usually trial versions available on the internet that will tell you what they can and can’t recover first. If you decide you want to recover the data they find you’ll have to buy the program which usually costs several pounds. But at least it will get your data back for you. A word of caution though, what may at first appear to be a simple hard drive problem may be something far more serious and trying to recover the data yourself may cause many more problems. So if in doubt, you should always seek professional help as there could be problems inside your disk that prevent it from working properly.

Remember that just because your hard disk breaks or the information on it seems to have disappeared, this doesn’t mean that the data is lost forever. Skilled data retrieval companies that can find and rescue lost data on a damaged hard drive. In the process of restoring the data, the hard drive problems that caused the data to go missing in the first place will be fixed. This is helpful because it insures that it won’t happen again.

File Recovery by Data Clinic Ltd

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File recovery by Data Clinic LtdYou might or might not have heard the word “hard disk drive” before – or perhaps heard it mentioned in a dialog or two a while ago, but just what is a hard disk drive? Let’s take a minute to answer these questions, and once we do, be certain to truly have a pencil and paper handy to acquire all of these important details.

Therefore, as a way to start, let’s reply an age-old question: Just what is a hard drive? The hard-disk drive in your pc is really a data storage system employed to not only save, but recover information held on it. We say disk, as it will it’s capabilities utilizing high-velocity rotating disks that are coated with magnetic materials. I guess you didn’t understand all this is happening in that small machine beneath your desk. Simply, each single time you should find a file, or application, or folder or some information that may be saved digitally, you’re probably using the hard-disk drive of the computer which is generally named the C Drive.

Let’s discuss physics and data for a second with regard to these hard drives. They’re generally the true size of the typical paper back book, but appreciably heavier. Therefore the surfaces on most hard-drives are predrilled. make sure to mount it making the end with all the connections within the computer, if you’re installing your own hard-disk drive.

You’ll find the jumper settings in the rear quite helpful, if you’re setting up drives. It will help the mainboard understand the way to recognise each drive whenever you’ve got more than one accessible. So it looks a hard-disk drive is a fantastic piece of technology with several advantages and several useful elements. But how do such an excellent machine fail? Let’s examine several common problems that result in hard disk failure.

To start, Hard disk failure occurs whenever the hard disk drive involved malfunctions, leaving all the valuable advice saved near to impossible to achieve. Even in ordinary daily work with a hard drive might fail for a range of reasons. Outside variables usually play a leading part in this kind of account, for instance exposure to fire high-heat, or moisture levels were increased by water /. As stated before, the disks operate with magnetic coating therefore exposing it to large magnetic fields may also cause failure. A big effect or an environmental contaminate can result in one of the very typical causes for hard-disk failure: A head-crash.

A head-crash is single-handedly the most infamous source of breakdown. For those of us in the UK, using Data Clinic’s file recovery service is an excellent and highly recommended way that can be used to retrieve data from hard drives that are damaged. These services are performed by Data Clinic’s experts using the right gear, and often get excellent results.

Sadly, since hard drives are all mechanical devices, they’ll all fail at some stage. It might not be instantly, but most just fail due to worn-out components. In regards to using hard drives and so there’s always a danger of data loss.

Written by Betty

November 18th, 2013 at 12:38 pm

If your hard disk crashes, is your data covered by the manufacturer’s warranty ?

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(Author’s Update: Data recovery work under warranty is undertaken in the UK by Data Recovery London (http://www.data-recovery-london.net/)

Data recovery warranty http://www.data-recovery-london.netThis was a question that was recently asked on a TV programme. A man’s hard disk crashed and he had lost all his data. Fortunately he was able to get the broken hard disk replaced because of the warranty, but the cost of the data recovery was not included.

To retrieve the data he had sent his hard drive to a data recovery company to get it recovered. The price tag was about £800. But, he also wanted to have that extra cost covered by the same warranty.

Warranties from any hard disk manufacturers don’t include restoration of data. That said, with the long life time and high durability of today’s hard disks perhaps this is something hard disk manufacturers may offer in the future?

Data recovery companies are usually very good at recovering data from most types of conventional hard disk failure – they are not so good at recovering data from drives that have been involved in fires and floods but these are quite rare situations.

Obviously, it’s always worthwhile to backup all your data or at least backup the data that is most important for you. This is the best warranty against data loss.

If you only use your computer for leisure, playing games or surfing the internet you may not need to take any backup at all. But today, more and more people store important information on their computers – documents and family pictures for example. Others store data vital to their professional lives too – this can represent years of work such as an academic thesis legal papers. Most people store at least some important information such as address books, emails, text documents, family pictures, music or company records.

Should you take backup? If so, what type of backup is best for you?

This all depends on the value of the data should it be lost, the time it will take to recreate lost data, and the cost to make the backup in the first place.

In most cases the data you need to backup is limited to specific files or folders. If that is the case you don’t need to backup the complete hard drive and the cost to make backup is reduced. If you only need to backup documents, emails and address books then there are many cheaper alternatives including USB memory sticks, online backup or backup to CD’s/DVD’s.

If you often use important software from the internet then you need to take a full backup of the hard disk at least once every month. This is because nearly all software programs store system related information in the registry, which if lost may mean you are no longer able to run your software.

As an alternative, make sure that you save the installation files and any accompanied software registration keys in one specific folder after you have downloaded the software. If you do this and include the folder in one of your regular smaller backups, then you will not be too badly effected should your hard drive fail.

Another way to deal with system downtime if you have a hard disk crash is to create and keep a disk image. This is a snapshot of the entire hard disk which can be used to restore your computer on your new hard disk. Included in the disk image software is a boot utility. From it you can create boot diskettes or boot CD’s.

Written by Betty

September 17th, 2013 at 12:42 pm