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About Phone and Disks

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I have an LG G4 mobile phone handset (bought as part of a contract August 2015).
At 2am 27th November it began bootlooping, which thanks to google I have learnt is a known fault with the phone. I have yet to go into the shop I got it from to see my options with them, however from forum posts they seem to send out a replacement handset/hard reset the phone and send it back
Stupidly I had my photos split over an sd card and internal memory, with most of them on the internal phone memory (along with all my numbers saved to the phone too).

Several different mobile phonesThere are some really sentimental photos on there that I know aren’t on my SD card, and am desperate to get them!
Due to the known fault, I am unable to get a laptop to recognise my phone as a device through the USB connection and cannot get them off myself
1 – is it possible for you to get them as it is now, or after a hard reset
2 – how much would it be?
Thank you

Hi My iphone 5s is stuck in DFU mode. There is on file (voice record) i need to save if still possible. apart from that i just need to get the phone going again. Please no call back, as the phone doesn´ work-

The HDD area of my work laptop took a knock whilst powered and working. It continued to work for a few minutes after but then froze and required a reboot. It emitted a BEEP sound upon reboot and never makes it to the Windows login but tells me:
Windows failed to start. A recent hardware or software change may be to blame.
Then it moves to a screen saying Windows is loading files….
Then moves to a blue windows screen but is unresponsive.
The HDD is a Seagate Momentus 5400.6, 250GB.
My IT department have installed a new HDD in my laptop but as I hadn’t backed up the old one for several weeks I would be interested in recovery if possible/cost effective.
Would appreciate email response initially as I cannot take calls at the moment.
I am based relatively local and could bring the HDD in on Wednesday.
Can you provide an indication of cost associated with the recovery and/or any guarantee offered?

I have taken my hard drive to an IT repair person, whose equipment stated it was 55% damaged and his equipment was unable to recover any files. He told me there may be more specialist equipment that can recover them. It’s a 320 GB hard drive and has been removed from the laptop. Could you give me an idea of how much this would cost? If you could drop me an email, that would be great. Kind regards, Katrina

I dropped my Seagate 2TB external hard-drive the other day and now it’s not powering on at all. I’m not sure if the drive itself is scratched or if it’s not able to power up. There’s no light coming on when I plug the power in, so assumed it was a power problem.
Do you think you would be able to take a look at it if possible?
An email response would be better than a phonecall if possible, thank you.

Written by Betty

November 30th, 2016 at 11:23 am

Posted in Data Recovery Services

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Hard Drive and Phones Not Working

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Buffalo Hard Drive Dropped

Buffalo HD LXU3 hard drive photoI have a Buffalo HD-LXU3 external hard drive (I think 2TB) that was unfortunately dropped whilst moving house. It now simply doesn’t turn on.
Roughly how much would it cost to recover the data from the drive? Do you still charge if recovery is unsuccessful?

Uh-oh, dropping a hard drive is never a good thing, and moving house is a time when many things are dropped and broken. If the whole unit doesn’t power on as you say then perhaps the power supply is damaged. If this is correct, then all you need to do is remove the hard drive from its case and attach it directly to a computer via a SATA-to-USB cable. If the hard drive is working you’ll then be able to read the data from the hard drive. If this doesn’t work then your external hard drive has a more severe problem and you will need to get in touch with a data recovery company. Some data recovery places do not charge if they are not able to recover your data. Other will charge a small handling fee which covers their costs whilst others will charge the whole amount whether or not they can recover your data.

Nokia 925 Phone Freeze

My Nokia 925 stopped backing up my data many months ago when it updated its software. The phone started getting really hot whenever I plugged it into my car charger, and eventually the phone would freeze, especially if I was used a navigation app. The only way to get it to start again was with a soft restart. The battery seemed to hold less and less charge. One day I attached it to my computer to try to back it up, the computer recognized it for about 5 seconds, then the phone went off and has never come back on again, even though the windows icon flashes when it is plugged in. I brought it to a cell phone repair shop, and they tried to put in a new battery, but the phone still won’t start and when the new battery is plugged in the windows icon won’t even flash.

Although the Nokia 925 Lumia was released about 3 years ago, it is well supported. My advice would be to seek out a phone recovery company and see if they can help to retrieve the data. Phone data recovery is a specialist form of data recovery, which is primarily for recovering the data from computer hard drives. Not all data recovery companies can rescue the information from phones though so be sure to check with them before you send your phone in.

Seagate No Longer Detected

My Seagate Backup Plus Slim 1TB drive is no longer detected by Windows after it was knocked onto the floor. Can hear a beeping sound follow by no spinning noise. Windows detects the drive in Device Management but not in explorer or Drive Management. No computer can get the drive to appear in Explorer. There should be no less than 300GB of data on the drive.

It’s not surprising that your Seagate drive is no longer detected. The beeping noise tells me that the drive is being physically prevented from spinning as a result of it being knocked to the floor. Stiction or a broken motor are the things that could prevent the hard drive spinning. It’s not important to find out which of these problems your hard drive has. Both problems are sufficiently complicated that they require a data recovery company to sort them out if retrieving the data is important.

Written by Betty

October 14th, 2016 at 11:49 am

Manchester Mortgage / Hard Drive Broker Service

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Recently we received an interesting hard drive recovery enquiry from Alice who works for a well known Manchester finance / broker advisor. She was in a bit of a panic as her computer had developed a problem and her files (that contained a lot of information about how to get a mortgage in Manchester) were no longer visible. These file were Alice’s work so it was vitally important that we got them back for her.

Additionally, most of Alice’s life was contained on this hard disk and before she sent it in to us for recovery she want assurance that we’d be able to rescue her files. Alice had recently taken out a large mortgage and as the broker had provided such as good service to her she also wanted to pass the details of this company along to her friends and colleagues. This information was also saved to her hard drive. We collected the computer from her home.

After assessing the problem (we diagnosed the computer as having a hard disk fault as described on http://computersciencelabs.com/hard_drive_bad_sectors), we were able to tell Alice we were confident and assured her that her life was safe and we would be able to complete the recovery of her files.

The file recovery took the best part of two days to complete and after this her mortgage information files were accessible again. We had been successful in recovering her information and her job and life were now assured.

I asked Alice what was more difficult, getting a mortgage or getting data off of a broken hard drive. She assured me that getting a mortgage doesn’t need to be all that difficult, you just need to find a decent mortgage advisor or broker. There are several of these in Manchester, including the firm that I’ve linked to high up this in this article. Like getting a mortgage, hard drive recovery doesn’t need to be difficult either, but it can be if you choose the wrong company to use. Computer Science Labs were able to retrieve Alice’s mortgage files but this may not have been true if we’d have taken her computer somewhere else to have the contents recovered.

So whether you are looking for a mortgage or hard drive recovery in the manchester region always make sure you choose a good a reputable suppler who is assured to complete the job.

Written by Betty

September 12th, 2016 at 11:38 am