Data Replay Services

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Archive for the ‘Data Recovery Services’ Category

Data Recovery on Acer Aspire

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I knocked my Acer Aspire V5-573 off a table and the hard drive now makes clicks and takes me to a ‘default boot device missing or boot failed’ screen. And is then stuck on boot manager menu. I am thinking of buying a new laptop but I would like to be able to extract my documents first. Can I come to the London shop on Monday?

I have just downloaded windows 10 onto my hard drive and without realising deleted everything else from it. I had videos and photos stored on this hard drive from 2007 – present. Is there anyway that these can be recovered? I am in Manchester next week which is why I’m wanting to come to the London data recovery centre you mentioned in this post.

I used a Maxtor HX-M101TCB/GMR portable hard drive with my Acer Aspire laptop to store recordings from a Philips Freeview box which reformatted the portable drive and then died. The Maxtor isn’t recognised by my PC anymore but we would like to reuse it for my daughter’s college work. Is there any way to recover use of the hard drive and how much would that cost? I am not terribly concerned about saving the tv recordings on the hard drive, we would just like to be able to use the portable drive again.

I’ve got a Lacie 80GB hard drive which contains lots of family photos. The hard drive is quite old now, about 13 years and uses FireWire connections. I’ve tried connecting it to my iMac with a USB FireWire adaptor but the hard drive just shows an amber light and will not connect to the iMac and will not show in the Finder view. I need to get the data back on a Acer Aspire hard drive too.

Written by admin

June 26th, 2018 at 10:02 am

Computer Data Recovery in Brighton

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I have a Seagate Backup Plus Portable Drive 1TB, model: SRD0SP0.
When I connect it to the laptop it makes a fast beeping sound and is not recognised by the laptop. I think the head is not in the parking area but I don’t know how to open it up to see. I have A LOT of data on there and I’m starting to panic. USB Drive won’t open and comes up with the message:
Location is not available
F:\ is not accessible.
The request could not be performed because of an I/O device error. It’s a home drive and I live just on the outskirts of Brighton, (between Hove and Lewes)

Brighton uk

I have a Macbook Pro, model no. A1278. Issue is that it switches itself off half way through the boot up. You can hear the initial chime sound and apple logo with the progress bar appears on the dispay. When the start up progress reaches around half way, the laptop shuts itself down. Therefore I am unable to acces to my laptop and recover the data. Please could you adive on this matter and give me quotation on how much this is going to cost me to fully recover the data from this laptop.

I’ve just dropped down my external hard disc and after that I can’t open it on any computer. I can hear knocking or ticking noise when the drive is powered on. It 500GB Buffalo Inc that I bought from a computer shop in Brighton
Model HD-PVU2.

Hard Drive recently started disconnecting while using my computer and started clicking on startup.The boot is paused while the device clicks but once it stops, the boot continues but no hard drive shows up in my computer, device manager or disk manager. Got some important information I was wanting to copy over to a secondary hard drive I own but lack of connections mean that I can’t do anything. I’ve tried all 6 sata ports on the mo/bo to no avail and at this point I don’t think there’s much I can do anymore.

Written by admin

May 29th, 2018 at 9:36 am

Data Recovery after Mac Update

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Data recovery after Mac update
My Mac update crashed and now In internet recovery mode, I know that if I press REINSTALL MAC OS X it will mean it starts from fresh and all my stuff will be gone I need helping getting all my folders as it’s deadline week (I’m at Cambridge University)

I have two disks from a Raid 5 Config. Believe one disk was swapped under hardware replacement and during this a second disk failed rendering the server useless. Total rebuild as loss of services. I have the two 300Gb SAS drive from the server and need to recover data.

My External SSD (which has no casing and is connected with a SATA-USB cable due to an earlier fault) will no longer be recognised by any computer whatsoever. It’s a WD hard drive.
The drive is Mac OS Extended (Journalled) formatted and has been tested on various machines, where the drive fails to show in Disk Utility.
It seems that the drive will not connect at all. The drive contains various files including many Final Cut Pro documents.

WD Data Recovery in Cambridge
CambridgeWestern Digital Elements External hard Drive:
Hard drive is whirring/spinning. Message appears saying Data cannot be read.

I have an old WD external hard drive which has stopped being picked up on any devices.
I’m worried because I think it has some important work on there and it’s the only back up I’ve got of it. Please give me a ring when you can with a quote on a price to fix it e.t.c

Sudden & complete failure. Laptop wouldn’t boot. When I connect drive to a different machine, light comes on and disk spins up, but can’t access any data via Mac OSX (repeated timeouts/pinwheel). I would like to recover files from “my documents”, but 2 .mny files in particular.

I do have a serious problem with my WD HDD. It’s encrypted and I’m unable to get the data (pictures and videos) back. Do you have this kind of service ? I’m willing to pay of course… Thanks a lot for your help retreiving my data

Written by Betty

May 3rd, 2018 at 6:23 am

Posted in Data Recovery Services

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The many different types of data recovery

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If you try and imagine the different ways that people loose data from hard drives and phones you will be astounded. Not only are there so many ways to loose data, but there are all the different files that people need back too. This lists represents just some of those ways and includes PST file recovery and general hard drive and phone failure.

Hard drive data rescue

We have a high powered external hard drive we use for storing large video projects that has failed. It is called Axus but that’s all the information I have and I can’t find the receipt. Is this something you can look at and what would the cost be?

The USB port on my hardrive has come loose and will only turn on when holding the cable in a specific way, but it still doesn’t say it’s connected to the computer. I spoke to the IT helpdesk at my college and they said it would be a soldering job.

different types of data recovery (eg. hard drive)WD My Book 1TB external drive no longer recognised by computer.

My hard drive has failed. It is not stuck heads. I wondered if you can extract the data. Its mostly my pst email file that i need.

Hard drive has a unique connection on it and I think this has come loose because although it plugs in and light comes on and hard drive werrs the pc says it doesnt recognise it. Broken USB. The connector has snapped off the board. Need file recovery.

Can’t read data and making some noisy click

The hard drive appears sometimes then disappears. It is making a clicking noise. I can copy some data over but then it disappears again

Seagate model my father used to store photos and god knows what else.
I already tried opening the case and replacing the SATA to USB adapter with a direct SATA connector but to no avail.

Disc not recognised and is making a RAPID clicking noise.

I have an external portable 500GB Samsung hard drive and the connective part that attaches to the memory board has come away which of course means it is broken. Is it possible to repair? If so-what is the cost likely to be please?

Plug the hard drive in and no icon at all comes up on the desktop. Drive is a ADATA 500GB Exrternal Drive

Somebody in my family has a tablet/laptop hybrid that consists of 1 SSD (C:) in the tablet part which is working fine but then inside the keyboard part there is extra storage in a HDD (F:), she was prompted to make space in her C drive in order to upgrade to a newer version of Windows 10. however when she was transferring the data the drive stopped appearing in her file explorer. I have tried putting it in a caddy and at DOS level I could see the harddisk but when trying to read the sectors all I got was read errors

listening to the HDD I can hear that the disk still spins when attempting to read

My laptop stopped working a while ago , I removed the hardrive to see if I could connect it to another laptop and retive my photos but it came up it needed formatting. I just want all the photos off it, would this be possible ?

Phone Recovery

Smashed iphone 6 screen and not possible to unlock it. I am seeking to recover data on the phone. This is an old phone therefore I’m not planning to repair it.

Phone won’t turn on , need data from the phone

I deleted messages between myself and someone which had a really important photo in it that i need back. what i need back is messages between myself and this person including the photo.

LTO Tape Data Retrieval

We have array of HP LTO Backup tapes and would like to know how much it would cost to restore data from these tapes, there is no damage to them.

Written by Betty

April 2nd, 2018 at 10:19 am

Western Digital Red Data Recovery

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WD Red NAS hard drive recovery

The drive is a 2TB, Western Digital Red Drive that I have only had a few months, it was turned off when dropped from approximately 2 feet as I was taking it out of my HDD dock (after powering it down), intending on putting it in my new NAS which coincidentally arrived earlier today, the day I dropped the drive.
I picked it up carefully and checked it over (aesthetically it fine, at least to me) but when I tried to power it on the motor sounded like a siren – it was an electronic type of noise, not an actual siren, like the motor was being powered up and powered down very quickly in a siren type of fashion.
As soon as I heard it I shut it off and haven’t turned it on since as I don’t want to further the damage whatever it may be as I’m familiar with the anatomy of the HDD and how delicate they are internally.

I do have backups of the drive, however, there are some files that I don’t have backed up simply because they are recent additions to the drive and the schedule backup hadn’t backed them up yet (I didn’t have them in a RAID array with redundancy which I’m regretting now). I’m presuming these files lost until recovered (if possible) – these new additions are files that are not re-creatable thus I’m hoping they can be recovered?

Edinburgh Scotland, data recovery

HDD Information:
The drive is a 2TB, Western Digital, Red
Its current format is NTFS, used with a Windows based system (Windows 10, Pro, 64bit to be precise).
There are two partitions on the drive, covered below:
The 1st partition is my “Storage” partition, 200GB in size, which is used for storage of anything I feel needs archiving; pictures, videos, documents, installation media’s (typically older driver should I need to revert back to them, mainly for my laptop) and other such keeping (which admittedly needs organising into folders, they’re a bit scattered at the moment)
The 2nd partition is my media archive “The Arkc”, it’s the remainder of the drive in size, minus the 200GB for the above partition, where I store the final renditions of videos I have for my YouTube channels, along with relevant detail and thumbnails for these videos.
In total, there’s just under 1TB of storage used on this 2TB drive.
Is this something Data Clinic may be able to recover as I live in Edinburgh ? (see http://datareplayservices.com/western-digital-data-recovery-in-scotland/ for details about data recovery throughout Scotland).

Written by Betty

March 13th, 2018 at 12:37 pm

Western Digital Data Recovery in Scotland

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In my work for data recovery experts Data Clinic in Scotland (https://www.dataclinic.co.uk/data-recovery-glasgow/), I decided to share with you some of the questions we’ve had from people all over Scotland who want to get their files back from their damaged and broken Western Digital hard drives.

First up is this question from Donna from Dundee: “I stupidly stored a lifetime of photos on my Western Digital external hard drive. On deciding to back it up (and this was after a good while of not using the drive), I plugged the drive into the laptop. As I tried to copy and paste the files over to the laptop, the files seemed to disappear in front of me and some I tried to open, I had an error message and could not open them. I was really upset because there are irreplaceable photos on this drive. I kept meaning to send the drive to a company like yours but unfortunately other priorities came up along the way and so, it’s been sitting in storage for some time. I tried to plug it in to my laptop today and the laptop doesn’t recognise it. Can I send it on to you to look at please so you can do our best to save my files?”

Regional map of Scotland | Data Clinic Glasgow

And here’s another from Tom in Stirling, who kindly called in to our data recovery office on Woodside Place in Glasgow.
“I have a Western Digital 1TB (2012) My Passport portable HDD (MDL : WD10JMVW-11S5XS0). I gave the hard drive to a friend who meant to specialise in HDD data repair. The USB type-B port came loose a while ago when I was in an instance to use the hard drive that said the disk still spins up fine. My friend said something about he ordered a replacement PCB board from China and tried to replace the board from the broken one on the hard drive. During this process unfortunately he broke one of the board’s lower BIOS Chip connectors (BIOS IC2) . Is my hope of getting my data back finished? I’ve attached a picture of the relevant board on goggle driver to view. https://drive.google.com/open?id=1OHE2ta42ZLXY_DfsLBe_matU7yIUMxXc

And finally, Data Clinic Scotland help out a PC repair company in Perth with a customer in Edinburgh who has lost his data.
“We are an IT support company and need data recovered from a clients drive. The drive in question is a Western Digital WD6400AAKS. The drive started making a scraping noise and is no longer readable or even recognised by a WIndows PC. It will spin-up for 10 seconds then powers down.”

Written by Betty

February 26th, 2018 at 12:48 pm

Phones broken – need data

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Here are 3 examples of broken phones containing data that people want recovered. This data is in the form of files, folders, pictures, videos, chats, texts, etc. Thanks to the experts at Phone Recovery for supplying these data rescue enquiries.

broken phones need data recoverediPhone screen broken
My iphone touch screen has broken and therefore can not see my phone to enter my passcode and therefore can not access photos that are not backed up to icloud but are still on the phone. I no longer use the phone but need the pictures that are on there.

Phone freezes during update
Every time i turn on my mobile a system update begins, midway through the update the phone freezes. This is a repetitive cycle and i am unable to get into my phone to retrieve any data.
I have taken the mobile to many high street repair shops but they have all said they can solve the freezing issue but would have to wipe all data. Can you please give me an idea of whether you would be able to get into the phone and retrieve data, and if not, what potential costs i would be looking at?

iPhone 6s in boot loop
iPhone 6s reboots whenever I enter my password. If I don’t enter my passcode then it stays on, allowing me to answer calls, read messages on the home screen and play music… however, as soon as I enter my passcode, it reboots. This stops me from being able to access my photos and memos. Can you help me get into my phone?

Written by Betty

February 12th, 2018 at 11:53 am

Currys couldn’t recover the data

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currysHere’s a question we received regarding the data recovery service run by Currys.

“I have a WD passport external harddrive for macs, serial no. Wxn509xx1120 that has stopped working. I took it to Currys and they tried to get the stuff off it but couldn’t due to ‘the scan not completing’. It hasn’t been knocked or dropped but I did have it with me in London for a year where it was hot and humid. It sort of slowly stopped working. Often when it was plugged in it would disconnect itself (message on laptop screen: disc not ejected properly), and then a couple of times it just wouldn’t appear on my laptop when plugged in. Now it won’t appear at all on the laptop. I tried different cables and tried it on different macs to no avail. When it’s plugged in the light comes on and it still makes the whuring sound. I don’t think it makes other sounds but I haven’t re plugged it in having read your page (would now be aware to listen for other sounds but don’t want to cause it more damage, but can plug it in again and listen if this is helpful to you). It has lots of files on it, JPGs, Photoshop, InDesign, word docs, video files, mp3s, mp4s, RAW photo files.”

Our advice: Currys do not run a proper data recovery service – what they do is ship the hard drives off to a cheap and not very good data recovery outfit. My advice is to not use Curry’s data recovery service as their lack of expertise not only means that you won’t get your data back, but their hamfisted attempts will also ruin the chances any subsequent data recovery service has of getting your files from the hard drive.

As this blog deals extensively with data recovery and hard drive issues we feel well placed to make some recommendations here. If you look back through our posts you will see that we mention several good and trustworthy data recovery companies in the UK by name, a provider that springs to mind immediately is Data Clinic Ltd, who have been going since 2002, so they must be doing something right.

So to reiterate, don’t use Curry’s data recovery service, use a decent one instead.

Written by Betty

January 29th, 2018 at 2:00 pm

Posted in Data Recovery Services

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Hard Drive help and recovery in Liverpool

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Based in Liverpool, UK here are some requests for hard drive data recovery services.

WD hard drive help in Liverpool

I have a 2TB WD my passport ultra, it fell off my desk and starts with a clicking noise and is not reading on my computer. I have disconnected the external drive and would like to bring it in. When are your opening times over the Christmas period? My nearest branch would be Liverpool.

Seagate hard drive and safe removal

My external hard drive (My Passport Seagate) exhibits a clicking noise. When the drive is plugged in the computer recognizes (it gives you the option to safely remove it) but makes a clicking noise (three clicks) and then discs stops spinning. I have travelled recently and probably knocked it somewhere. Could you please provide a quote for a mechanical failure? What is included in the price (do you transfer the data to another drive etc?).

Something you should never do

I have tried to recover a broken external hard drive by removing the platters from my external Seagate hard drive and putting them into another external hard drive without success (I pretty much knew this anyway), can the data on the platters be recovered another way at all? This has effectively destroyed any chance of data recovery, you should never take the platters out of a broken hard drive. Instead for yourself a decent data recovery company who know how to do it properly!

Lenovo Laptop not starting up correctly

Automatically resorting to start up repair even when not tempted to – therefore unable to log in to the Laptop. I found the following blog post about how to get around this problem.

External hard drive doesn’t open

My external portable hard drive won’t open. Seems corrupted. I believe it stopped working since I dropped it once whilst it was running. Plugging it in makes it appear under the windows file manager however it also caused File manager to crash when trying to open the HDD. I am in the Liverpool area and have already tried get it fixed at a local store and they did not have the gear to fix this. Since the symptoms have not gotten worse and have remained the same.

Written by Betty

January 16th, 2018 at 11:04 am

Data Recovery Advice and Help

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This Christmas I’m having two weeks off so won’t be dealing with any hard drive or phone recovery requests. While I’m away if you want assistance try the data recovery help and advice site.

computer advice and help

Samsung data recovery
My Samsung a5 2017 has a smashed phone. it is working and receiving texts and calls but I cannot use the screen to answer them. I can’t afford the 159 to repair the screen so can you guys get my data off the phone at all? I wasn’t able to do it at home because of debugging issue, can you provide any assistance or advice?

I have a Samsung note which no longer turns on. I need to extract all the photos/videos as they have sentimental value. I contacted Samsung support centre get said it’s not possible to power on the mobile without erasing the data.

I will like to retrieve my WhatsApp messages and my texts from my Samsung Galaxy – East Riding area

Disk problems in Beverley
Dropped an external hard drive containing family photos. There is a slight rattle on gentle rocking and it won’t give access. Suspect disk dislodged or something. I need help to recover the contents of the drive please. I live just outside Beverley in the East Riding.

I have a Western Digital HD that is still in warranty that is faulty (cannot be seen by my Macs). WD will provide a replacement but first I need to recover the data on the disk. Following that I will need a receipt from yourselves for the service which I will then forward, along with then disk to WD for a replacement. (Note, I am funding the recovery not WD). I’m guessing this is something you can do. Can I ring you for a price and the best way of getting it to you.

Toshiba 16GB USB has just stopped working, almost every document in every folder has turned into absolute nonsense. I was adding image files to a folder and it just stopped working. Is there any way to recover the files? Most are my research/articles/PhD work and really valuable.

The hard drive is not showing on my laptop and is making a fan noise there are no clicking noises. I would like to be given a quote on prices and if I can come in for assistance and consultation. The hard drive has very important documents which I need for work.

Seagate 6TB hard drive. Accidentally fell onto floor from table due to cable being tugged by a persons bag.
Now clicks, tries to start itself and stops.
Loaded for MAC computer and now doesnt show up.
Very important film software on device.

Written by Betty

December 28th, 2017 at 3:42 pm

Inaccessible, errors and hard drives not recognised

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Inaccessible hard drive
I have a 500gb WD My Passport Ultra. It was used on a work PC for years and then I plugged it into a new home iMac to upload some data. Now my work PC cant access the drive. I plugged it back into the iMac to see if it would work there but it doesn’t. I have had the drive checked out on a PC by a repair specialist and was told that the drive registers on the PC and so there is no problem with the cable.

Error on I/O device
My Seagate 2tb external hdd has not been dropped or damaged started making clicking noises this was followed by and I/O device error message when trying to access the files. The hdd shows on my pc when connected but is not always allowing me to access files and when I can it took 30minutes to copy 90jpeg files to pc.
The hdd has approx 400gb of data on it mainly jpeg

USB not recognised
USB Flash Drive (Sandisk Cruzer Blade) cannot be used. When the pen drive is plugged into a Windows 10 laptop (tried on 2 PCs) it takes a while (roughly 30 seconds) and then gives the error message that it was not recognised – it says the device malfunctioned and is not recognised. The drive was working completely fine earlier in the day but now cannot be used on any windows 10 laptop or even the ps4 which it will typially be recognised on. There is a lot of important college work on that drive and getting it working or at least getting back the files is rather urgent. Please help me however you can and the ipswich office is within walking distance and so if it is possible I would very much like to bypass the delivery service and just bring it in (if you would allow that) since I really need those files.

Written by Betty

December 14th, 2017 at 12:24 pm

Encrypted RAID 1 Data required

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This post I look at recovering the data from encrypted hard drives.

Encrypted data2 x 250gb drives on a raid 1 mirror. Drives have been encrypted.
Can you recover, approx 50gb of data?

An encrypted Toshiba laptop hard drive that failed and has since been removed and replaced. It tries to start spinning but fails. I need to recover some documents and folders from it.

We have 2 drives that have failed in a specialist server. We believe it is a mechanical failure and was wondering if it is possible to clone the drive’s if we sent to you for analyses. I believe the disks were in a raid 1 array.

Laptop harddrive is recognised but i cannot get on to it, i have the recovery code but it just hangs on the bitlocker screen (obviously the data is encrypted). Would like to know likely costs for recovery. The hard drives stopped working suddenly, hard drives stores all my data. When I switch on pc recognises device but cannot access or open. If you can get me on the phone please can I have a number to call you? I’m often in appointments. I’d like to drop the device to the Liverpool centre

For more than a week, when I have plugged my external hard drive in my mac and no icon appears on my laptop. I do not remember that my hard drive fell or anything, there is no strange noise and the light still works when I plug it… I do not really understand why it is not working anymore.

My WD passport is not recognised by my Mac and makes a continuous clicking sound. Is there a way to repair the disk?
And if not, could the stored files be recovered with its original file names?

Hard drive not being detected and device is in warranty. would like to know whether i can claim the waranty.

I have two encrypted WD 1TB My Passport drives that are mirrored in a RAID 1 array which I use to back up my Macbook air and also store videos on an encrypted (file vault) partition for which I have the password. The drive has been intermittently having problems being recognised by my mac, and two days ago stopped being recognised at all. I did manage to restart in recovery mode and disk utility was able to see the drive but I didn’t have another drive to copy contents too so was not keen to mess with it. I still can’t access the drive and need to try to recover the data. Would really appreciate help with this.

Written by Betty

December 1st, 2017 at 4:31 pm

Hard drive read head replacement

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caution signThe following examples are of faulty hard drives that have stopped working. In all cases, the data is required from them (this is a process known as data recovery). All the hard drive require replacement read and write heads and this is a very difficult thing to do. The best people to retrieve files from hard drive requiring new read write heads are professional data recovery companies like Data Clinic. Data Clinic are UK based and have locations across the country including London, Manchester, Birmingham, Glasgow, Sheffield, Leeds and Liverpool.

I am Looking to replace the read write head of my hard drive barracuda lp 2 tb

The symptoms are its a WD 500GB MyBook, fails to connect to PC you can hear the HDD spinning up making a tinking noise, but then spins down, stops and then tries again.

I dropped my external hard drive from a 2 feet height (approx) and my computer doesn’t detect it anymore. However, when I connect it, the power light switches on and I can hear the disc spinning inside. It doesn’t sound like there are any loose pieces inside and I think the disk needs some replacement read write heads. Is there any chance to recover my data? How long does it usually take?

External hard drive is not recognised whenever i put it into the laptop and constantly making a ticking noise. Has a lot of work on there and wondering if you could help?

Dropped hard drive, ticking noises before powering out. Aproximately 300mb of data but very important work files

Beeping hard drive
Both these hard drives have mechanical type problems and require new or replacement heads:

Need a quote on retrieving data from a 1TB External Seagate harddrive. The harddrive was making a bleeping noise (inconsistent, perhaps every 10s?) The haddrive is not recognized on any computers and does not load any of the files.

The hard drive doesn’t work, makes a beeping sound when plugged in. The light on top of it doesn’t come on and it the computer doesn’t recognise it.

This one isn’t a head problem, and sounds more electronic: Toshiba 1TB hard drive.
Does not look like it has any damage to it. It just stopped switching on.
There is a lot data on there and I would really like to be able to get it back!
Appears occasionally in explorer but crashes when I do eventually find a file.

All that this probably needs is a replacement PCB, it shouldn’t be necessary to open the drive or do anything with the heads.

Caution: Remember – this type of hard drive recovery is best left to the specialists like Data Clinic

Written by Betty

November 15th, 2017 at 2:46 pm

Data needed

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Deleted some program and formatted hard drive, and have written some new data in. I need to recovery files from 11/2016 to 9/2017.

help !Home PC, seemed to be a PSU issue. replaced it but the drive does not load.
there is a spinning noise but it does not load windows.
took it out and connected it up to an external cavbles to a laptop. usb went bing but it could not read the drive, or offer a repare.
750 GB drive with an amount of documents that i would like to recover.

My boss has 3 very very very old laptops shes looking to recover the data off.
They are using Parallel ATA adapters of some type. The laptops boot, 1 has a pass we don’t know (decade old).
Do you reckon you could recover the data on them?

Old apple mac stopped working due to hd fault. would like to retrieve data. As I have removed the hdmi cable from the drive, the port has ripped straight out with the cable. I tried to push it back together by opening the casing to carefully push it back but all of the connecting pins were broken. This connection is the only damaged part. The drive itself is intact. It is particularly stressful as it has all of my teaching work since 2003 on and is no longer backed up since my laptop motherboard failed

The drive fell out of my bag about one foot off the ground and since then will not work or power on. I deleted some programs and formatted hard drive, and have written some new files moves.
Hgst hard drive: 1Tb, hp pavilion x360 C-pc, 13-u009na, CIR model:7265NGW
Need to recovery files from 11/2015 to 9/2017 with original file names, don’t need to recovery the files of the moves or films. The recovered files can be opened with office 2010, or the PDF or JPEG photographics. The main name of lost folder is 2016xxxxxxxxxxx on the desktop, and folder 2017xxxxxxxxx

Written by Betty

October 28th, 2017 at 4:04 pm

Posted in Data Recovery Services

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Some phones needing data back

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Nokia Lumia 1320. Phone got wet. No longer switches on. My phone has been damaged by seawater, all I wish now is to recover the data, i.e. whatsapps message data and photograph etc. Please let me know if this possible and how much will it cost.

My Samsung S7 Edge frequently overheats and restarts by itself, so I am unable to use it at all. It is a motherboard issue, and I would like to get all my data and information off the phone.

My OnePlus 3 phone screen smashed, screen no longer useable. No display. If can’t be fixed, how much would the recovery of data cost?

I have factory reset my moblie (Nexus, Android). My question is if it is possible to restore my data (photos) after formatting?

Dropped my Microsoft lumia 650 down toilet and it has all my photos of my daughter and there really special to me as she was born premature any chance you can retrieve the pictures

Samsung galaxy alpha brand. Phone screen is damaged and can’t access my info. Only has built in internal memory. Insurance doesn’t cover repairs only replacement. Need the data on the phone.

I have an iPhone 5S running iOS 10 (I think). Over the last few weeks my phone has been getting slower and having issues installing apps. Over the weekend all my photos and messages disappeared and many apps have stopped working.
I suspect this may be due to water damage, as my son spilt a glass of water the phone a few weeks back. But it could be something else which has corrupted the storage?
My main concern is retrieving photos as I last backed these up in May 2017. Other data is mostly linked cloud accounts and can therefore be retrieved relatively easily.

I have a mobile (I phone) that won’t charge properly so can’t get my photos off it. I’ve taken it to apple & they recommend data recovery. Can you give me an idea of prices etc & if it’s likely to work?

I need deleted phone calls and text messages recovered for legal reasons. Its regarding a particular number on my phone.

Samsung s6. Dropped on floor. Hardware incl operating system appears to have been damaged (screen black with random flicker at the side now and then. Blue light continuously pulses, not recognised when connected to pc). Need to recover all data from the phone

Written by Betty

October 9th, 2017 at 1:10 pm

Posted in Data Recovery Services

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Advice with faulty drives

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I have a toshiba hard drive external. i’ve put it in a metal case for 7 years. a week ago i drop it on the floor and the top part came off, i put it in a computer it worked then i taken it out and put it in again but the light comes on the harddrive, you can hear the spin inside and connection noise on the computer but it does not appear on my laptop any more.

I use an external hard drive to store all my files on for my small business as my MacBook Air has a tiny storage. The external hard drive showed up with an error about 1 week ago saying that no files could be altered but could be opened then a day later the drive would even appear in the finder window, i.e. it would communicate with the mac. I would be REALLY happy if you could get my files off the external drive and onto a new one for me. Is that possible and if so what would that cost?

My seagate expansion desktop hardrive slipped off my sofa did fall from a high height and landed flat slide and it was already on its flat side, it was connected to my laptop but not in use so files being transferred etc. Anyway afterwards it said it had been disconnected or eject incorrectly. I plugged it back in and it just beeps laptop doesn’t find it either. I have a lot of raw files on there from weddings I am yet to edit this is my backup drive and I was due to do another back up this week the images on there are my only copies so desperately need to get the files off there. I am hoping this is just a mechanical malfunction and eh files are retrievable.

A Seagate laptop hard driveI’m really sorry to contact you but I’m having serious problems with my hard drive and finding spare parts has been almost impossible. I’m not even sure what I am looking for, i think it’s a 3.5′ portable hard drive (seagate) and initially it was makin a beep……beep……beep sound. I did the stupid thing of reading a YouTube guide and taking it apart myself. The arm (?) had gotten stuck so I slowly span the disk and softly prised the arm back into place. Now when I turn it on it makes the sound that it is recognised in the computer but no drive comes up even with disk management open. The arm flicks wildly back and forth and then it gives up after about 2 seconds but the disk itself spins. I didn’t know if replacing the arm would work, i honestly have no clue with things like this. please if you can suggest anything that would be amazing. If I have buggered it then please just let me know that too, I know it’s hard to make a decision without seeing it but you guys seem to be the people I need to speak too.

Written by Betty

September 27th, 2017 at 3:48 pm

Advice with hard drives and dds tapes

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DDS Tapes
We currently have around 100 DDS-1, DDS-2 and DDS-3 tapes (and a couple of DAT72) which we cannot access due to hardware incompatibility. We would like to use your data migration service to move the data on the tapes to a hard drive that will be sent back to us.
If possible could I have a quote for much this type of migration would cost.

We don’t retrieve the information from DDS tapes ourselves but recommend you look at other pages on this blog for advice on what to do and where to go for the service you require.

Maxtor [Mxator] Data Recovery
I have rather an old Mxator 250gb portable external harddrive. I had upgraded, but the new one didn’t work with my mac so I’ve recently reverted to the old one. A few days ago the charger cable was jolted out of the device, and when I turned it back on several folders are showing as files, with no content. I’m a photographer, and many of the folders contained images from either recent work or just the past 10 years which I’d really love back! Hard drive is making clicking noise but i cant get anything from it. I need to recover pictures.

I have got a removable hardrive that’s making a ticking noise and is not being recognised when plugged into a computer.

Had to format pc ..(Which is done )when I plugged in External hard drive it came up as” do you wish to format” i have not because on trying data recovery programs which are no good Can not open it it says full no sp[ace left
ALL my files show up but do not show in explorer It has every valuable information I have

I have a Hitachi 1TB external hard drive. The connection port has become dislodged and lost inside the casing, meaning I cannot connect it to another device to retrieve the data. I’m either looking for a complete fix of the device or a transfer of the data onto another device.

We have an external hard drive that has stopped working. It’s mac formatted and we have tried it on several mac laptops to no avail. Please can you give me a rough estimate of costs to recover the files please?

Drive was part of buffalo linkstation not been used for long time. Buffalo software not recognising drive. When removed from linkstation drive is showing multiple partitions with no data

I put files from my mac onto a hard drive, i then deleted the files from my mac once it was on the hard drive. i then transferred the pictures onto another hard drive and deleted them from the other hard drive and now i cant see all my folders i made on my mac on my hard drive. is there any chance of retrieving these? there is about 30 folders of pictures missing. im hoping you can retreve these either from my mac or my hard drive?

Written by Betty

September 10th, 2017 at 4:53 pm

Phone Recovery – Mainly Water Damage

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Since my recent post on retrieving files from damaged and broken phones (see here), I’ve had many more questions from people wanting help getting their data back – here are just some of them:

My phone died and it seems to be a motherboard overheating problem. I’m looking for a quote and to see if it would be possible to get my photos of a samsung s6 that won’t turn on.

water damaged phone

Sea water damaged Sony Xperia Z1 Compact. Pushed my luck testing the waterproof capability of phone, snorkelling on honeymoon. Not designed for sea water obviously. Limited damage, not a complete brick but enough to stop access to data by normal methods. Taken phone apart and dried and cleaned up a bit. Only bothered about getting wedding and honeymoon photos and videos back really.

All my pics from the 18months have disappeared from my Motorola phone. I have a memory card formated as internal storage.
The card is showing 11GB of used space but I can only view around 58KB of data.
Is there anyway of getting my pics back?

My phone has been diagnosed by the tech medics in st albans as having the ‘white light of death‘ which is described as non repairable however they have recommended me to yourselves regarding a potential repair/data recover at least. The phone is a samsung s7 and whilst I do need to check I still believe it to be under warranty. My primary concern is the photographs that I fear I may now have lost. I’d greatly appreciate your help – most accesible via email.

My galaxy s7 edge was remotely data wiped and I lost all my photos of my little one. Samsung cloud only saved all my contacts not my photos. I am desperately hoping you can help.

I have a water damaged iPhone 5s and would like to recover the photos from it. I was told that I would need to get the main board replaced to access the data on the chip. I was wondering if this is a service you offer and roughly how much it would cost?

Water damaged phone Samsung A3 – wont turn on. I would like to recover my photos if possible

My iPhone is stuck in a reboot loop. Hard reset a phone to try to get it working properly and lost all of my numbers

iPhone 4 has board damage (corrosion) and the data chip would most likely need to be removed in order to be read, how much would this likely cost?

Phone Honor 7. Phone has stopped taking a charge and is completely dead now. It is under warranty but Huawei have told me that the memory will be wiped by them if I send it for repair. Therefore I can not transfer the data from this phone to the new one I now have.

My iphone5c went through the washing machine on accidnent and i lost many photos from a recent holiday and many photos that have sufficient meaning to me and my phone wont turn on at all so i would to know if i could have my files and photos recovered?

Just a reminder: – If you are wanting your phone recovered, my advice is to go to a data recovery company – I recommend plenty on the blog you are reading !

Written by Betty

August 25th, 2017 at 4:42 pm