Data Replay Services

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Archive for the ‘Data Recovery Services’ Category

Inaccessible, errors and hard drives not recognised

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Inaccessible hard drive
I have a 500gb WD My Passport Ultra. It was used on a work PC for years and then I plugged it into a new home iMac to upload some data. Now my work PC cant access the drive. I plugged it back into the iMac to see if it would work there but it doesn’t. I have had the drive checked out on a PC by a repair specialist and was told that the drive registers on the PC and so there is no problem with the cable.

Error on I/O device
My Seagate 2tb external hdd has not been dropped or damaged started making clicking noises this was followed by and I/O device error message when trying to access the files. The hdd shows on my pc when connected but is not always allowing me to access files and when I can it took 30minutes to copy 90jpeg files to pc.
The hdd has approx 400gb of data on it mainly jpeg

USB not recognised
USB Flash Drive (Sandisk Cruzer Blade) cannot be used. When the pen drive is plugged into a Windows 10 laptop (tried on 2 PCs) it takes a while (roughly 30 seconds) and then gives the error message that it was not recognised – it says the device malfunctioned and is not recognised. The drive was working completely fine earlier in the day but now cannot be used on any windows 10 laptop or even the ps4 which it will typially be recognised on. There is a lot of important college work on that drive and getting it working or at least getting back the files is rather urgent. Please help me however you can and the ipswich office is within walking distance and so if it is possible I would very much like to bypass the delivery service and just bring it in (if you would allow that) since I really need those files.

Written by Betty

December 14th, 2017 at 12:24 pm

Encrypted RAID 1 Data required

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This post I look at recovering the data from encrypted hard drives.

Encrypted data2 x 250gb drives on a raid 1 mirror. Drives have been encrypted.
Can you recover, approx 50gb of data?

An encrypted Toshiba laptop hard drive that failed and has since been removed and replaced. It tries to start spinning but fails. I need to recover some documents and folders from it.

We have 2 drives that have failed in a specialist server. We believe it is a mechanical failure and was wondering if it is possible to clone the drive’s if we sent to you for analyses. I believe the disks were in a raid 1 array.

Laptop harddrive is recognised but i cannot get on to it, i have the recovery code but it just hangs on the bitlocker screen (obviously the data is encrypted). Would like to know likely costs for recovery. The hard drives stopped working suddenly, hard drives stores all my data. When I switch on pc recognises device but cannot access or open. If you can get me on the phone please can I have a number to call you? I’m often in appointments. I’d like to drop the device to the Liverpool centre

For more than a week, when I have plugged my external hard drive in my mac and no icon appears on my laptop. I do not remember that my hard drive fell or anything, there is no strange noise and the light still works when I plug it… I do not really understand why it is not working anymore.

My WD passport is not recognised by my Mac and makes a continuous clicking sound. Is there a way to repair the disk?
And if not, could the stored files be recovered with its original file names?

Hard drive not being detected and device is in warranty. would like to know whether i can claim the waranty.

I have two encrypted WD 1TB My Passport drives that are mirrored in a RAID 1 array which I use to back up my Macbook air and also store videos on an encrypted (file vault) partition for which I have the password. The drive has been intermittently having problems being recognised by my mac, and two days ago stopped being recognised at all. I did manage to restart in recovery mode and disk utility was able to see the drive but I didn’t have another drive to copy contents too so was not keen to mess with it. I still can’t access the drive and need to try to recover the data. Would really appreciate help with this.

Written by Betty

December 1st, 2017 at 4:31 pm

Hard drive read head replacement

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caution signThe following examples are of faulty hard drives that have stopped working. In all cases, the data is required from them (this is a process known as data recovery). All the hard drive require replacement read and write heads and this is a very difficult thing to do. The best people to retrieve files from hard drive requiring new read write heads are professional data recovery companies like Data Clinic. Data Clinic are UK based and have locations across the country including London, Manchester, Birmingham, Glasgow, Sheffield, Leeds and Liverpool.

I am Looking to replace the read write head of my hard drive barracuda lp 2 tb

The symptoms are its a WD 500GB MyBook, fails to connect to PC you can hear the HDD spinning up making a tinking noise, but then spins down, stops and then tries again.

I dropped my external hard drive from a 2 feet height (approx) and my computer doesn’t detect it anymore. However, when I connect it, the power light switches on and I can hear the disc spinning inside. It doesn’t sound like there are any loose pieces inside and I think the disk needs some replacement read write heads. Is there any chance to recover my data? How long does it usually take?

External hard drive is not recognised whenever i put it into the laptop and constantly making a ticking noise. Has a lot of work on there and wondering if you could help?

Dropped hard drive, ticking noises before powering out. Aproximately 300mb of data but very important work files

Beeping hard drive
Both these hard drives have mechanical type problems and require new or replacement heads:

Need a quote on retrieving data from a 1TB External Seagate harddrive. The harddrive was making a bleeping noise (inconsistent, perhaps every 10s?) The haddrive is not recognized on any computers and does not load any of the files.

The hard drive doesn’t work, makes a beeping sound when plugged in. The light on top of it doesn’t come on and it the computer doesn’t recognise it.

This one isn’t a head problem, and sounds more electronic: Toshiba 1TB hard drive.
Does not look like it has any damage to it. It just stopped switching on.
There is a lot data on there and I would really like to be able to get it back!
Appears occasionally in explorer but crashes when I do eventually find a file.

All that this probably needs is a replacement PCB, it shouldn’t be necessary to open the drive or do anything with the heads.

Caution: Remember – this type of hard drive recovery is best left to the specialists like Data Clinic

Written by Betty

November 15th, 2017 at 2:46 pm

Data needed

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Deleted some program and formatted hard drive, and have written some new data in. I need to recovery files from 11/2016 to 9/2017.

help !Home PC, seemed to be a PSU issue. replaced it but the drive does not load.
there is a spinning noise but it does not load windows.
took it out and connected it up to an external cavbles to a laptop. usb went bing but it could not read the drive, or offer a repare.
750 GB drive with an amount of documents that i would like to recover.

My boss has 3 very very very old laptops shes looking to recover the data off.
They are using Parallel ATA adapters of some type. The laptops boot, 1 has a pass we don’t know (decade old).
Do you reckon you could recover the data on them?

Old apple mac stopped working due to hd fault. would like to retrieve data. As I have removed the hdmi cable from the drive, the port has ripped straight out with the cable. I tried to push it back together by opening the casing to carefully push it back but all of the connecting pins were broken. This connection is the only damaged part. The drive itself is intact. It is particularly stressful as it has all of my teaching work since 2003 on and is no longer backed up since my laptop motherboard failed

The drive fell out of my bag about one foot off the ground and since then will not work or power on. I deleted some programs and formatted hard drive, and have written some new files moves.
Hgst hard drive: 1Tb, hp pavilion x360 C-pc, 13-u009na, CIR model:7265NGW
Need to recovery files from 11/2015 to 9/2017 with original file names, don’t need to recovery the files of the moves or films. The recovered files can be opened with office 2010, or the PDF or JPEG photographics. The main name of lost folder is 2016xxxxxxxxxxx on the desktop, and folder 2017xxxxxxxxx

Written by Betty

October 28th, 2017 at 4:04 pm

Posted in Data Recovery Services

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Some phones needing data back

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Nokia Lumia 1320. Phone got wet. No longer switches on. My phone has been damaged by seawater, all I wish now is to recover the data, i.e. whatsapps message data and photograph etc. Please let me know if this possible and how much will it cost.

My Samsung S7 Edge frequently overheats and restarts by itself, so I am unable to use it at all. It is a motherboard issue, and I would like to get all my data and information off the phone.

My OnePlus 3 phone screen smashed, screen no longer useable. No display. If can’t be fixed, how much would the recovery of data cost?

I have factory reset my moblie (Nexus, Android). My question is if it is possible to restore my data (photos) after formatting?

Dropped my Microsoft lumia 650 down toilet and it has all my photos of my daughter and there really special to me as she was born premature any chance you can retrieve the pictures

Samsung galaxy alpha brand. Phone screen is damaged and can’t access my info. Only has built in internal memory. Insurance doesn’t cover repairs only replacement. Need the data on the phone.

I have an iPhone 5S running iOS 10 (I think). Over the last few weeks my phone has been getting slower and having issues installing apps. Over the weekend all my photos and messages disappeared and many apps have stopped working.
I suspect this may be due to water damage, as my son spilt a glass of water the phone a few weeks back. But it could be something else which has corrupted the storage?
My main concern is retrieving photos as I last backed these up in May 2017. Other data is mostly linked cloud accounts and can therefore be retrieved relatively easily.

I have a mobile (I phone) that won’t charge properly so can’t get my photos off it. I’ve taken it to apple & they recommend data recovery. Can you give me an idea of prices etc & if it’s likely to work?

I need deleted phone calls and text messages recovered for legal reasons. Its regarding a particular number on my phone.

Samsung s6. Dropped on floor. Hardware incl operating system appears to have been damaged (screen black with random flicker at the side now and then. Blue light continuously pulses, not recognised when connected to pc). Need to recover all data from the phone

Written by Betty

October 9th, 2017 at 1:10 pm

Posted in Data Recovery Services

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Advice with faulty drives

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I have a toshiba hard drive external. i’ve put it in a metal case for 7 years. a week ago i drop it on the floor and the top part came off, i put it in a computer it worked then i taken it out and put it in again but the light comes on the harddrive, you can hear the spin inside and connection noise on the computer but it does not appear on my laptop any more.

I use an external hard drive to store all my files on for my small business as my MacBook Air has a tiny storage. The external hard drive showed up with an error about 1 week ago saying that no files could be altered but could be opened then a day later the drive would even appear in the finder window, i.e. it would communicate with the mac. I would be REALLY happy if you could get my files off the external drive and onto a new one for me. Is that possible and if so what would that cost?

My seagate expansion desktop hardrive slipped off my sofa did fall from a high height and landed flat slide and it was already on its flat side, it was connected to my laptop but not in use so files being transferred etc. Anyway afterwards it said it had been disconnected or eject incorrectly. I plugged it back in and it just beeps laptop doesn’t find it either. I have a lot of raw files on there from weddings I am yet to edit this is my backup drive and I was due to do another back up this week the images on there are my only copies so desperately need to get the files off there. I am hoping this is just a mechanical malfunction and eh files are retrievable.

A Seagate laptop hard driveI’m really sorry to contact you but I’m having serious problems with my hard drive and finding spare parts has been almost impossible. I’m not even sure what I am looking for, i think it’s a 3.5′ portable hard drive (seagate) and initially it was makin a beep……beep……beep sound. I did the stupid thing of reading a YouTube guide and taking it apart myself. The arm (?) had gotten stuck so I slowly span the disk and softly prised the arm back into place. Now when I turn it on it makes the sound that it is recognised in the computer but no drive comes up even with disk management open. The arm flicks wildly back and forth and then it gives up after about 2 seconds but the disk itself spins. I didn’t know if replacing the arm would work, i honestly have no clue with things like this. please if you can suggest anything that would be amazing. If I have buggered it then please just let me know that too, I know it’s hard to make a decision without seeing it but you guys seem to be the people I need to speak too.

Written by Betty

September 27th, 2017 at 3:48 pm

Advice with hard drives and dds tapes

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DDS Tapes
We currently have around 100 DDS-1, DDS-2 and DDS-3 tapes (and a couple of DAT72) which we cannot access due to hardware incompatibility. We would like to use your data migration service to move the data on the tapes to a hard drive that will be sent back to us.
If possible could I have a quote for much this type of migration would cost.

We don’t retrieve the information from DDS tapes ourselves but recommend you look at other pages on this blog for advice on what to do and where to go for the service you require.

Maxtor [Mxator] Data Recovery
I have rather an old Mxator 250gb portable external harddrive. I had upgraded, but the new one didn’t work with my mac so I’ve recently reverted to the old one. A few days ago the charger cable was jolted out of the device, and when I turned it back on several folders are showing as files, with no content. I’m a photographer, and many of the folders contained images from either recent work or just the past 10 years which I’d really love back! Hard drive is making clicking noise but i cant get anything from it. I need to recover pictures.

I have got a removable hardrive that’s making a ticking noise and is not being recognised when plugged into a computer.

Had to format pc ..(Which is done )when I plugged in External hard drive it came up as” do you wish to format” i have not because on trying data recovery programs which are no good Can not open it it says full no sp[ace left
ALL my files show up but do not show in explorer It has every valuable information I have

I have a Hitachi 1TB external hard drive. The connection port has become dislodged and lost inside the casing, meaning I cannot connect it to another device to retrieve the data. I’m either looking for a complete fix of the device or a transfer of the data onto another device.

We have an external hard drive that has stopped working. It’s mac formatted and we have tried it on several mac laptops to no avail. Please can you give me a rough estimate of costs to recover the files please?

Drive was part of buffalo linkstation not been used for long time. Buffalo software not recognising drive. When removed from linkstation drive is showing multiple partitions with no data

I put files from my mac onto a hard drive, i then deleted the files from my mac once it was on the hard drive. i then transferred the pictures onto another hard drive and deleted them from the other hard drive and now i cant see all my folders i made on my mac on my hard drive. is there any chance of retrieving these? there is about 30 folders of pictures missing. im hoping you can retreve these either from my mac or my hard drive?

Written by Betty

September 10th, 2017 at 4:53 pm

Phone Recovery – Mainly Water Damage

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Since my recent post on retrieving files from damaged and broken phones (see here), I’ve had many more questions from people wanting help getting their data back – here are just some of them:

My phone died and it seems to be a motherboard overheating problem. I’m looking for a quote and to see if it would be possible to get my photos of a samsung s6 that won’t turn on.

water damaged phone

Sea water damaged Sony Xperia Z1 Compact. Pushed my luck testing the waterproof capability of phone, snorkelling on honeymoon. Not designed for sea water obviously. Limited damage, not a complete brick but enough to stop access to data by normal methods. Taken phone apart and dried and cleaned up a bit. Only bothered about getting wedding and honeymoon photos and videos back really.

All my pics from the 18months have disappeared from my Motorola phone. I have a memory card formated as internal storage.
The card is showing 11GB of used space but I can only view around 58KB of data.
Is there anyway of getting my pics back?

My phone has been diagnosed by the tech medics in st albans as having the ‘white light of death‘ which is described as non repairable however they have recommended me to yourselves regarding a potential repair/data recover at least. The phone is a samsung s7 and whilst I do need to check I still believe it to be under warranty. My primary concern is the photographs that I fear I may now have lost. I’d greatly appreciate your help – most accesible via email.

My galaxy s7 edge was remotely data wiped and I lost all my photos of my little one. Samsung cloud only saved all my contacts not my photos. I am desperately hoping you can help.

I have a water damaged iPhone 5s and would like to recover the photos from it. I was told that I would need to get the main board replaced to access the data on the chip. I was wondering if this is a service you offer and roughly how much it would cost?

Water damaged phone Samsung A3 – wont turn on. I would like to recover my photos if possible

My iPhone is stuck in a reboot loop. Hard reset a phone to try to get it working properly and lost all of my numbers

iPhone 4 has board damage (corrosion) and the data chip would most likely need to be removed in order to be read, how much would this likely cost?

Phone Honor 7. Phone has stopped taking a charge and is completely dead now. It is under warranty but Huawei have told me that the memory will be wiped by them if I send it for repair. Therefore I can not transfer the data from this phone to the new one I now have.

My iphone5c went through the washing machine on accidnent and i lost many photos from a recent holiday and many photos that have sufficient meaning to me and my phone wont turn on at all so i would to know if i could have my files and photos recovered?

Just a reminder: – If you are wanting your phone recovered, my advice is to go to a data recovery company – I recommend plenty on the blog you are reading !

Written by Betty

August 25th, 2017 at 4:42 pm

I’ve lost my data

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I’ve recently had an email from UK hard drive specialists http://www.recover-deleted-data.co.uk/, I have a problem with my 5TB Seagate external hard drive. I can’t remember now how i formatted the disk once i bought it (it was maybe just few months ago, so it’s not even an old disk) but i was using it on my MacBook. It stopped working maybe a week ago. The only reason I can think of why, is that I knocked it down once or twice that same day but I didn’t drop it from any height, it was simply standing up on its side on the floor and I just accidentally knocked it down with my foot. But even after that it was working fine, when I needed to take it back to the bedroom I had problem ejecting it (i think because uTorrent app was using it), so I simply disconnected it without ejecting and after that I couldn’t get it working anymore. Once I connect it I can hear it start to spin it but after few seconds it just stops, but the blue light stays on. I don’t know much about these things, but i’m hoping (it looks like) no serious damage has been done and most importantly all my content is still there. I’m sure you deal with these kind of problems every day and you know how important for people is the data that was inside the drive so I don’t need to explain how important that is for me :D
I know you probably can’t tell what the problem is without seeing the drive, but since money is tight at the moment for us, I would like to know how much approximately you could charge for something like this?
You guys must be good, you’ve got great reviews, so I’d be pretty confident to leave it in your hands, because the content that’s in there means a lot to me, I couldn’t just accept losing pretty much anything what’s there..
Could you please let me know what you think of my situation, are there some risks to lose the data, and anything else that i should know about? I’m sorry for the silly questions, i’m just very worried. Sometimes not recognising external hard drive and even when it does it is showing no data.

Now, it doesn’t seem that there’s a serious problem with the hard drive – ie. it’s not a mechanical problem or an electronic problem. Instead it’s to do with data on the hard drive. It should be recoverable if you send it to a company like Recover Deleted Data.

Written by Betty

August 11th, 2017 at 4:22 pm

Posted in Data Recovery Services

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Help with Phone Problems

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I recently changed my iPhone 6s passcode to a 4 digit code however when i tried logging in again it was asking for a 6 digit code. after using up all of my attempts to log in with random guesses, my phone is now ‘disabled’ and when plugged it into my laptop it isn’t recognised and a pop up asks me to ‘reset’ the phone. i’m not backed up on icloud or itunes, so this means i’d loose all of my photos and videos which are really important to me. do not care what happens to the phone, just want my precious photos back. I found some good advice on this site that I’m following to recoup my phone’s data.

My phone is a Samsung note 2 model. It suddenly went off and refused to come on again. It has been checked by someone technical and was told the mother board is the likely problem. I will primarily want all data on the phone retrieved back if possible. I am not sure if you guys can fix the mother board and restore the phone but if that is possible, I will equally be excited about it.

Iphone 5 dropped in toilet (clean I promise!!) – have not been able to power on since :( Need to recover photos / videos / texts

Dropped my iphone6 in the loo on holiday; only brief submersion (2 seconds or so – and it was a clean toilet!). Powered off then made the mistake of trying to power on again. Phone became very hot; packed in rice to dry out. Still non-responsive 3 days later. Keen to retrieve holiday snaps that have not uploaded to icloud during the last fortnight – plus contacts and recent text messages.

I have accidently deleted the dcim file on my android phone and have lost about 5000 pics. Is this something you can help with??

I have a Samsung 7 edge. I would like to recover all audio/recording files, even those deleted by accident.

iPhone 5S. Was working absolutely fine, all of a sudden it’s gone into recovery mode. The iTunes sign comes up – but when plugged into iTunes, it forces restore to lose all data. It has many photos but it’s the voice memos I desperately need. My grandfather passed away not too long ago and I have lots of his voice recordings in that phone which I’m desperate to get back. The phone was never backed up on iTunes.

Wife dropped iphone 6 in water. We powered it off. Tried rice drying trick for 2 days. No power up. I opened case, cleared out last moisture but found two tiny spots of water damage on logic board. Reassembled. Still no power.
Ideally my wife would like to fix phone but at least wants to recover data. Crucially the photos, but ideally all contacts, message history etc. Is this possible? I am working in West End, London

Desperately trying to seek help as my iPhone 6 died and I appear to have lost all my photos of baby twin boys (my Uncle set up a Google Photos I thought for back up but somehow hasn’t worked!). I’m devastated, so happy to try anything to recover my photos.

Written by Betty

July 28th, 2017 at 3:09 pm

Posted in Data Recovery Services

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Phone Recovery Questions

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My iphone 6 won’t start up. Apple have confirmed it is some internal problem, so they don’t offer battery replacement either. They ran two diagnostics also and told the phone won’t boot up. I really would to retrieve the data. Please help.

iPhone won't startI have have mobile phone nokia n8 is just stuck i can switc of or on but on screen only come nokia logo as starting up but is always stuck in this position. i can charge phone aswel so is working but just stuck for some reason. i want to get data from phone atliest. how costly it can be ?

I have a Huawei Media Pad. I thought it had a broken battery or charging port but I tried to have it repaired and they say it can’t be fixed. I have 1.4GB of photos on there that I want back. Is there some way to do this and if so, how much would it cost?

My now ex fiancé of 15 years had a Samsung galaxy s7 of ours but he did a hard factory reset on it before giving it back to me loosing all my 3000 photos and whatsapps and calls and messages. Is there any way you can help me recover this?

Dropped iPhone 6S in the pool 3 days ago. Have kept in rice since then but the phone won’t turn on. Not sure whether to try charging it but don’t want to do something that could potentially harm it. I don’t really care about the phone, (although if you can fix it altogether, that would be perfect), I just really want the photos and other data back.

Would you be able to recover data from a Samsung S7 Edge that has a broken screen? My insurance company is going to fix it but I do not want to lose all the data in my phone when they reset it so I would like to back it up beforehand.

Written by Betty

July 18th, 2017 at 3:02 pm

Posted in Data Recovery Services

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Phone Data Recovery Advice

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My iPhone 6+ Kept returning to the menu screen when I selected Facebook or emails
So I took it in to my local Vodafone shop who said they could save the data and update the phone when they gave us the phone it was stuck in the recovery mode we rang Vodafone they said take to another shop that had a tech team they tried to sort it but couldn’t so they rang apple and booked us an appointment in Cambridge they have tried still does not work they suggested that we try a data recovery firm we only want our pictures recovering

broken phone - need data recoveryiPhone 6 not charging or connecting to PC. My phone is stuck in recovery loop. wont reboot, wont update gets half way through update then crashes and itunes says ‘this iphone can not be updated unknown error 14′ theres no way for me to get my device on and it hasnt been backed up. please help. Please email not call back as i dont have a phone

I had a Samsung Galaxy Note 3 (SM-N9005) and in March 2016 suddenly it stopped working without any known caused by me. I visited Samsung company in a chance to repair it or at least to recover the important data for me like Whatsapp photos and the other stuff from the internal memory (32GB ), however, they said it is not possible. all the repairing company told me it is a Power problem since it does not turn on or even light up the charging LED ( It is like a piece of metal ) I am currently in Malaysia

i’ve an Android cellphone caught in a boot loop (see http://www.androidauthority.com/lg-bootloop-whats-going-on-735474/). The smartphone is an HTC One (i.e. M7). I had now not been having any problems, and were given up in the future to ind the cellphone stuck rebooting – there was no cause event or “incident”. The telephone is pretty antique, and had some battery issues because of its age, however not anything worse. The telephone can rate, and boots via the HTC screen and then goes clean, before resetting (perhaps around a minute after powering on). i’m able to get into the recovery display and fastboot with the aid of protecting VOL-DOWN even as rebooting. i’ve attempted various healing or reboot alternatives in there but none make any difference. i have not attempted the “manufacturing unit reset” alternative as i’m a good deal greater interested by getting the facts off than getting the handset running once more. I additionally attempted getting access to it over ADB from my laptop, however as I in no way attempted this whilst the smartphone become working I don’t know whether the hassle with this is with me or with the telephone.
I wanted to invite if you can make any guidelines or provide me an estimate for taking a look at the cellphone.
the primary issue i’m interested in getting back is my photos, although i am also interested by different facts from the internal storage, in addition to texts and facts from some apps.

Written by Betty

July 9th, 2017 at 4:05 pm

Phone and Server Recovery

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Blackberry, LG and iPhone Data Lost
I am enquiring on behalf of my dad who has recently lost all his business contacts on his phone. His Blackberry Q10 died last week and wouldn’t turn back on. The other problem was that his port on his phone wasn’t charging and he had problem with the buttons. The device completely went dead randomly and it hasn’t been switching on. He took it in for repair and they said it was beyond economical repair. Unfortunately he hasn’t backed up a recent enough back up of all these. Would you be able to retract the data from his phone and if so how long and what price would this range from?

Seagate Business ServerI have a lg4 phone which has developed a bootloop fault and gets stuck turning on .
I would like you to extract my WhatsApp messages ,photos and contacts from the phone. I also have an iPhone 6 was dropped into water briefly and could be turned on initially but stopped working next day and it can no longer be turned on. We would like to have data retrieved.

Seagate Business Storage Server DataVolume Failed
I have a Seagate Business Storage (see http://www.seagate.com/gb/en/external-hard-drives/network-storage/business/business-storage-2-bay-nas/) 4-Bay NAS, Model Number STBP16000200, Capacity 16 TB. I’m running it under RAID5, it uses a Linux based operating system.
Recently Drive 1 failed, so I obtained a replacement from Seagate and fitted it. The new drive installed OK but the automated recovery hoped for did not work, the Volumes / RAID section of the Control Panel shows the DataVolume has failed. According to Seagate tech support the only option is to send it away for recovery, so I’d be grateful if you could contact me with a quote.

Two quotes for you here: the phone data recovery costs will be approx £250-£400 per phone. Blackberry phones can be tricky to work with, but the costs are payable only if we recover the data. The Seagate Business Server will cost around £2000-£3500 depending on the quantity of work required to recover the data.

Written by Betty

June 22nd, 2017 at 1:32 pm

Seagate File Recovery Service

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HD Seagate Barracuda 2TB
P/N: 9VT166-570
Installed on external HD unit GoFlex Home. Can’t access data. Unit is making intermittent noise. I have replaced the control board by a working one from an identical unit and it still won’t work. It suggests a mechanical issue with the hard drive. Is it still possible to recover the data? How much would it cost?

I lost the software file disc etc due to a burglary some years ago though the external hard drive was with me at the time. I now cannot recall the password but wish to put the data from the EHD (External Hard Drive) on a new laptop. Is there a way you can get the info off the EHD for me or find a way to access it?

Seagate logoPhone in effect ‘dead’ snowing no sign of life- was dropped on a hard surface with minimal damage to hardware…. Suggestive that a software malfunctions has taken place or maybe a screen failure…. Your the people who would know not me ahah. I would love to recover the data including pictures and videos hopefully you can help :)

I have a Seagate HDD from an old computer and when I try to browse the files, some directories do not load and hang for a long time. If I try to transfer the files it is really slow. It is a 500gb SATA Seagate. Please respond if you’re able to recover and I can bring it to you, I think I have a lot of irreplacable photos on there.

I’ve had an external hard drive for years now but failed to load a few years ago. It sounded like the disc inside failed to spin – this happened when the external hard drive was plugged into my laptop, then the laptop turned off due to dead battery, then restarted the laptop with the hard drive plugged in, then it failed to load ever since. Now I’m going to be honest, I have data on there that is private and confidential and don’t want anyone seeing, anything you can do to help?

I dropped my phone on my holiday in the water and it won’t turn on and it has 3 weeks worth of holiday pictures on it, is there anything you can do to retrieve these pictures and files to my other Iphone or fix that one?

Have a 3TB Seagate drive that i ran in my QNAP NAS that is now clicking and isnt showing as bootable or viewable. Would like to retrieve the data as i think it’s a mechanical fault with the arm. Could I get a quote on how much this would cost to retrieve this data? Could you please contact me via Email as I work during the day.

My macbook pro has a hardware error and will not boot up, I don’t have a current backup and would like to recover all my data from the hard drive before I send the laptop to apple for repair. I hope you can help!

Laptop froze and now won’t restart (Windows won’t load and run). Startup repair and system recovery/restore to an earlier point won’t work either. I need Seagate hard-drive recovery as a bare minimum (assume it won’t be corrupted) as I have no back-up, but preferably pc recovery too if it’s a software prob rather than a hardware prob. PC is a 5-6 year-old Acer laptop.

Seagate External Hard Drive had been working perfectly all day, at one point I accidentally dropped it from chest height as I was repositioning my Macbook, it continued to work perfectly for another 20mins after that but then suddenly stopped. Now when I connect it to my Mac, nothing shows up. The blue light illuminates on the External Hard Drive but that’s it, I am not able to access any of the data on it. Help!

My external hard drive’s connectors are broken but hard drive itself is okay. I was wondering if there would be a way to fix it?

Note: There’s a lot of Seagate hard drives that have broken – if the data on them is valuable to you (as in these examples) get yourself a good data recovery company (see this previous post: http://24hourcomputerrepairs.com/many-hard-drive-phone-problems/). If the data is of no value to you just buy another hard drive instead of trying to repair a faulty one.

Written by Betty

June 10th, 2017 at 9:57 am

Phones needing the data taking off

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I have two phones; Sony Ericsson K800i and K700i and I would like to retrieve the data from both. The K800i is alive but shows a white screen, the K700i won’t power up. Is this something you can help with?

I have a dead Galaxy SIII mobile and need to recover audio from it.
It stopped working suddenly and some of the storred data are valuable to me.
Could you help doing this and how much it cost

I’ve got an iphone6.
It is stuck on the apple logo.

I have a samsung galaxy A3 on which I unfortunately have broken the screen.
I believe it is only the screen which is broken.
I would very much like to save my photos from the telephone. Is this something you could help me with, and in the case for how much?

Also I have an external harddisk, which won’t connect properly to any computer (I have tried a coupe, both MAC and PC).
When I plug in the harddisk I am able to view the properties of the harddisk, but I am not able to view the content.
I have data on the harddisk, which I would really much like to save – and perhaps fix the harddisk – but must important for me, is to save the data!

I dropped and smashed my iPhone 6
I’m desperate to recover my photos. A local repair shop said it’s beyond them as there is a problem with the motherboard and it could be any of the thousands of CPS that have been damaged. I hope that makes more sense to you than it does me!
I thought I was backed up to the cloud, my husband says I couldn’t have been, as he can’t access it for me, my only hope is that my photos are still on my badly damaged phone.
The photos are of my children and cakes for my business, I can’t express how desperate I am to save them. I really hope you can help.

I have a pocket sized portable Western Digital external hard drive (2012model) with high speed USB connection to mini-B 5 pin connection. When plugged the hard drive spins 3 times and powers down – it seems the HD it is trying hard to read but cant The light on the hard drive is on constantly too but HD icon does not appear on the computer screen. Can you help fix this? I can drop it into the London branch tomorrow (Monday lunchtime) if that suits?

Written by Betty

May 26th, 2017 at 2:16 am

Posted in Data Recovery Services

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More Data Recovery in Manchester

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Since my post some time ago regarding the data recovery job for Manchester mortgage advisers http://datareplayservices.com/manchester-mortgage-hard-drive-broker-service/, I’ve had several more enquiries from people and businesses in Manchester.
Here are some of them:

Manchester photographDrive fell on the floor. Since then simply stopped working. When plugged activity light is off.
Brand Toshiba
Item model number PX1396U-3T01
Form Factor 3.5
Hard Drive Size 1026 GB. I’m hoping you can retrieve the information as it contains a mortgage application that I’m hoping won’t be turned down, as I’ve had previous difficulties in getting a mortgage since moving to Manchester.

A friend of mine has an iPhone that has over heated while charging on an in car charger. It now wont start up. It hasn’t been backed up and we need to recover text messages and whats up conversations. Is this something you can help with and do you have a ball park price for repairs?

Seagate Barracuda 2000GB
Model: ST2000DM001
PN: 1CH164 – 301
FW: CC24
CCB: 10068765B REV C
This hard drive has suffered an incident, initially I thought the PCB had overheated where it had been left on continuously in its external Docking station for about 5 or 6 days.
I had saved a spare PCB board with exactly the same spec from a previous drive, before I destroyed the remaining components.
I interchanged the PCB board with my spare, this made no difference to the initial fault.
Further inspection revealed that one finger of the Read-Write arm was damaged, and had obviously got caught up on something.
the flexible flat wire plate has the following label with these numbers on it: – FNHK 67 and GD4-B & AG-R
The actuator itself has the following numbers stamped in it: – T12M3M & 1251
What I’m after is all the necessary parts to replace the damaged Read-Write arms.
There doesn’t appear to be any visible damage to the top platter, it doesn’t look as if it has suffered any form of scratching or marking anywhere within the travel scope of the tiny magnet in the end of the read-write arm.

My harddrive has stopped working, was using a mac earlier today and then suddenly it stopped working and vanished, my stuff disappeared. Went onto my hp laptop and everytime I used it it kept freezing. I have all my house buying and uni documents on and need to get them back. Can we pop into the store in Manchester?

Our epos system runs on an old Windows 2003 Server and Microsoft SQL database. We have been having terrible problems with it freezing the last couple of weeks to the point now where it is unusable. We have a new epos system in the pipeline but are not quite ready to go live with it. Ideally we’re looking for someone who is capable of extracting data from our SQL database so we can have a clean spreadsheet of customers / stock etc to import in to our new system.

Written by Betty

May 4th, 2017 at 3:15 pm

Hard Drive Recovery

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In this post I list some of the most popular hard drive recovery questions submitted to me over the last week:

mac hard drive recoveryMacBook Pro Laptop Hard Drive Failing. After reading your website I’m pretty sure it’s a mechanical fault, I can remember hearing a ticking noise. I dropped the laptop a couple of days before it failed.
I’ve had it checked by Apple and they confirmed that I’m going to need a new hard drive. Ideally I would want my pictures and documents recovered – not too fussed about the rest.

My Iphone 6 s has damaged and I need to recover data from it

I have a USB hard drive which has stopped working. All computers/laptops cannot recognize it. A day before, it was working perfectly fine. I am currently stressed because it contains university documents which I need by the end of the week.
Could you please help me as I am desperate.

I have deleted some messages on my phone which I need to retrieve. My phone is a Samsung s6 edge and I do not back up my phone. Is this something you might be able to recover. The messages were deleted on the 4th to the 7th March

External Seagate drive does not start up at power. Data copy to cloud.
Approximate copy price and the time required, if I deliver Drive myself?
Drive is new. New adaptor tried – no power up.

Are you able to replace my iphone 6 16GB flash drive for a larger one? I know this is a highly complex operation.

I have a 500Gb portable external Toshiba hard drive. it dropped onto a wood floor from a table, the case is undamaged but now have the dreaded clicking noise and cannot be read on a PC or Mac. I can drop it personally into the Lapworth, Solihull location on Friday afternoon as I will passing that way.

I’ve got a samsung note 2 which doesn’t recharge any more. I’ve tried changing the battery but that’s not working either but I desperately want the contacts and photos of it. Can you help me please.

My SSD (Kingston Technology 480GB Solid State Drive V300 SATA 3) has totally ceased being detected. the drive had been reporting 1% life in SMART checks basically since it was new, which I foolishly ignored. There’s about 4 months of music data I’d love to get back. Any hope for me? can you speculate a price range if there is?

LG G4 – suddenly won’t turn on. Tried all available methods of recovering the data myself but cannot get anything to see the phone. I need to get EVERYTHING that was on the phone.

I have a faulty 128GB Kingston V-Series SSD Hard Drive that needs data recovered. I am not sure about the exact size of the data, but it is somewhere in the region of 1000 “.doc/.docx” files, probably somewhere around 5-10GB of data.
Could you provide an approximate quote for this recovery?
Also, from your experience do you know if data can get corrupted during the recovery process?

I have a customer with a WD10JMVW External Hdd. It looks to have a failed PCB. It looks to fail the initilisation, just ticks a few times and then stops.
I am near your Lombard office on friday, is there any chance on getting a quote for me to drop it off please?

The light on the WD hard drive is blinking sounds like the disk is spinning inside & can’t see the drive on the laptop

We have a QNAP TS-412U with x4 Seagate Barracuda 3TB drives, set up as Raid 5. Three of the drives have failed, detailed below:
Drive 0 – Bad blocks
Drive 1 – Bsy NO ID, needs heads
Drive 2 – Bsy NO ID, needs heads
Drive 3 – Perfect, nothing wrong with it
Are you able to provide a quote to retrieve the data and potentially replace the drives please?

My hard drive has been dropped and is making a ticking noise.
I cannot access any information.
LG 2.5” External HDD HXD2 320GB
How can I send this to you for you to try to repair or at least retrieve the data?

I have a Freecom Classic SL 160Gb external hard disk (manufacture year 2005).
This has been faulty for some time and now requiring file recovery (or attempt too). It initially started with clicking when trying to spool or get up to speed and eventually fully stopped when I tried to backup the files (it may have over heated).
With power attached there is no activity or attempt to do anything. Neither does it show when laptop connected.
I had tried a local repair centre maybe a year back who took a look but said it would require sending off to a specialist (I presume they just tried with an external caddy) for data recovery.
I’m based in Bracknell, Berkshire, so ideally would like to have someone local.

Written by Betty

March 28th, 2017 at 10:01 am

Datlabs for hard drive recoveries

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I have 2 N0 ex hard drives which are faulty. having used them for recording progs I am unable to playback the recordings.
It would be a blessing if these could be recovered then have them both put back to proper working order.
Perhaps you can e-mail me with details of a good data recovery service and address where to send them.

Recently my laptop just won’t boot and I keep getting an error code, I have tried my best to try and solve the issue however it just didn’t work. My final step is to reinstall windows again but that would mean all the data would be gone. Therefore is it possible to recover the data within the hard drive first so that I can get some old photos and some coursework that I didn’t back onto the cloud.

Hard Drive was dropped from about 10cm from the floor. Seagate Backup Plus Desktop 3tb. Makes buzzing noise for about 10 seconds after plugging into Laptop then it runs perfectly fine. Although my Macbook Pro (Mid 15′ 2.2 GHz 1.7 Intel) is not reading the hard drive on finder and also on disk utility. I want to transfer all the data on the Seagate Back Plus to my Seagate Expansion 4tb.

My seagate 1tb external hard drive , which is only 9 months old, has failed me. And with it have gone all my photos of my son. I have been told it is a mechanical failure so I need to find somebody qualified to do this type of retrieval of data. I see that you do , and you specialise in seagate. Please can you advise what cost I am looking at and how to go about getting it repaired ?

The drive is a Samsung M3 portable 1 TB external hard drive. I was working on it over the weekend when it crashed and then just stopped being recognised by the computer. When I plug it in the light still comes on and it comes up in devices and printers but doesn’t show in my computer and I can’t access the files.

Purchased from BT as 1 of 4 drives in a Buffalo external hard drive. The menu indicated a fault, this drive clicks. I would like the drive repaired if possible with data restored.

I accidentally deleted a phone recording on my storm k phone. Need it for work. Any chance of recovery? I was using total recall software app.

please help me! i dropped my laptop and now it goes to reboot page and hard drive makes a noise! i need the data :(

A broken desktop computer had a internal harddrive: a Seagate Barracuda 7200.10 360GB SATA harddrive. After removal I attempted to read it externally via a SATA usb cable but I was unsuccessful: Windows said the device had 0gb and told me to ‘insert a disk’ when trying to read it, even though I could see it in devices. It either had insufficient power or I was doing something wrong. I was wondering if you had any suggestions on how to read the data (either if there is any hardware that can read it). If you offer services, can I ask for a estimated cost please. Thanks for any help in advance.

I dropped my iPhone 7 and it turned off, it wont come back on and I haven’t backed it up for 3 months! Could you recover the data?

I have an 256GB 850EVO SSD that I used to boot Windows 10. This has randomly stopped being recognised by the mainboard. I can’t see this drive in the BIOS. I have tried using different data and power cables and trying different ports on the motherboard.

Written by Betty

March 10th, 2017 at 2:28 pm

Posted in Data Recovery Services

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