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Archive for the ‘Data Recovery Services’ Category

Computer Won’t Boot

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I shut the lid of my laptop a little too hard, and now it won’t boot. The first time I tried to turn it on there was a repetitive ticking noise, and it didn’t get past the “starting windows” screen. After rebooting again I got a message saying “insert bootable disk and press any key to continue”. In the set up screen the hdd is still showing, and I can get to the “acer recovery” page when using my recovery disks, but the only options are to completely wipe the hdd. Please can you provide a quote to recover as much of the data as possible? It’s an acer aspire 5755 running Windows 10, with a 500GB hdd. I’m based in birmingham and will be happy to drop the laptop off at your One Victoria Square B1 1BD data recovery address in Birmingham.

I have a Iomega external hard drive which is not allowing me to access any files. When I try to click on it a dialogue box appears saying: ‘H: is not accessible. Parameter incorrect.’ Would you be able to provide me with a quote for this?

My old laptop hard drive stopped working (not recognised by computer). I have replaced it and restored from back up all the folders except for photos (for some reason, these where not backed up). The laptop will no longer boot – it’s a hard drive problem I think. I have been quoted 340 pounds by one company, which I can’t afford. Are you able to offer a lower quote?

G-Raid drive purchased and told was Mirrored raid. Is actually Striped raid, and now does not mount and won’t boot. I am in Birmingham and can travel to the data clinic and leave my hard drive with you.

My Seagate external hard drive has started to beep. I am unable to access anything on it on my Mac or a PC. I have tested a different cable and that hasn’t resolved the issue. Seagate won’t offer me any support but I really need the files on there. It mainly contains videos and photos. I am unsure the size of the files on there but the external hard drive size is 2TB. It doesn’t over heat when it is on and beeping. The white light is still white. It is only 18 months old and used weekly. Please can you contact me to discuss what support you can provide.

I’ve been using a Seagate external Hard-drive on my Mac, whilst using it, the drive randomly disappeared from my finder window. Although the drive still lights up when plugged in, it isn’t recognised by the laptop. I’ve checked on multiple machines, none of which recognise the drive.

Hard drive has stopped been available in the Seagate Goflex Pro, Hard Drive was plugged directly into a windows machine where it also failed to be recognised. Drive is detected under linux but file system is listed as unknown. Physical drive spins up and sounds normal with no clicks or crashing.

Written by admin

August 2nd, 2019 at 2:38 pm

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Western Digital data recovery

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WD logoWestern digital HDD part of myworldbook NAS doesn’t seem to stay up long enough to copy data. Im looking for data recovery near to Lombard Street in London.

I have a 1TB Western Digital WD hard-drive that has died (ie, I cannot communicate with it at all, or see it in disk management on windows).
Are you able to retrieve the data on it? I have a spare 1TB hard-drive that you could use to copy the data to. Do you know roughly how much this will cost?
Also, I am based in London and travel from Slough, what is the closest branch to Lombard Street?

I have a MacBook Air inside water has leaked. Since then the WD SSD is not recognised on the laptop or on a external laptop.
I would like to ask what is the range os prize for recovering the data in that type of cases.

My external hard drive stopped working today whilst it was plugged into the computer – it began making a clicking sound.
i was given a quote today by a company on Bridge Hall Lane Bury for £300-500 to recover the files on the hard drive.

Samsung D3 Station 2 TB, fell off a coffee table (which it had done once before) and now clicks and beeps twice then flashing HS light and won’t connect/ recognise in Windows.
It stores quite a bit of my music (1TB worth) and some other backups of pc’s i own (My documents things like that).
I would prefer to obtain all this back again if possible.

My Toshiba external hard drive was connected to my lap top when I accidentally pulled the cable from the USB port. My computer now does not recognise the hard drive and nor does my lap top. I am not worried about the drive, I just wish to recover the data it contained

I’m up in Manchester from London for a few weeks visiting a sick family member, I’ve brought over a WD Elements external hard drive with work on I need to do while I’m here…
P/N WDBU6Y0020BBK-05 S/N WX51A1588FJU when I connected to my laptop, it came up, then when I tried to open a file it froze the computer.. disconnected it, tried again, didn’t show up on the computer.. the computer recognises it’s connect but nothing shows up ? I took it to a local computer show, did the same with him, he said it was making a “chirping” noise, but not all the time.. He said that a data recovery company should be able to help.. so I hope you can help ?
not sure how long this process takes ? or how much it will cost ? please could you let me know ASAP

Written by admin

June 27th, 2019 at 12:23 pm

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Northampton Data Recovery, Liverpool Data Recovery

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Northampton Data Recovery

My 4TB Seagate hard drive was set up to send to an NAS system over a weekend and when I came to look at what had happened, the hard drive was clicking/whirring and failing to get up to speed. One of the IT technicians at my work said that he thought it was that the head was stuck and that he could release the head and then copy the data onto a new drive as it would not be reliable to use after this repair, but would be able to copy most, if not all, the data. However, the disk has not been able to get up to speed and still whirrs and clicks.
I’m after a data recovery company in the Northampton area that can look at this and give me a list of the files on the hard drive so I can see if the NAS received them all. It has lots of folders but I’m unsure of how many files went into each folder before the problem happened.
The hard drive is partitioned too – ExFat and NTFS, not sure if this makes a difference. The office is located in Kettering but I don’t mind travelling to the Northampton clinic (phone 01604 529 356) to get the data recovered if this is what is required.

data recovery

I’m wanting a Northampton data recovery service from Monday to Friday, because at the weekend I travel to Liverpool. I live in the Horton House area of the centre of Liverpool so if the hard drive data recovery clinic in Northampton isn’t open on Saturday / Sunday I’ll have the files recovered at the clinic in Exchange Flags, Horton House, Liverpool (0151 268 5255)

I have a Seagate Back up plus (2TB) which dropped onto a wood floor.
There is no visible damage except wear and tear from be carried around.

Liverpool Data Recovery

External disk fell on the floor at my Liverpool house. It was opened by an expert and they said it needs to be repaired as there is a structural damage that needs sorting prior to retrieving the data. When I plug it to laptop, there is a sound of a loop/trying to start it up while it never picks data up. How much would it cost to repair it?

Have an ADATA HD710 External Hard Drive. The connector port has broken off and fallen inside the case. My photos are stored on the disc. Can you recover them? – I want to bring the hard drive into Northampton.

Took it to local pc repair shop and they tried to install in new desktop at my request nothing responding so put in a silver bag for me as I need all files (work, photos, music, folders etc) until I could find a decent hard disk repair or data retrieval at a decent price I can afford. I already went for a quote and it was extremely expensive £300! Single mom just starting in business in Northampton not a lot of income so thought I’d see who else was out there

Dropped WD hard drive, plugged in to see if it would work. Not showing up on laptop, but when I pull the cable out it says it wasn’t ejected. It has all of my work on it, please let me know if you might be able to help.

There is an error message showing and I want to try to recover some photos. PC World Northampton have looked at it but could not do anything. They suggested an advanced recovery.

I dropped my 2TB WD Elements drive on tiled floor. Casing popped off a little and was pushed back on. When connected to laptop the light came on and can hear whirring and clicking. Laptop can’t read or see the drive. I’m currently away from my Liverpool Merseyside home so email would be better than phone.

Written by admin

May 25th, 2019 at 1:08 pm

Liverpool Data Recovery

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Here are a selection of enquiries for data recovery from hard drive and mobile phones from people and business living in the Liverpool and Merseyside areas. These data recoveries were dealt with by the people at Data Clinic, Horton House, Exchange Street East, Liverpool L2 3PF. https://www.dataclinic.co.uk/data-recovery-liverpool/

Data Recovery in Woolton
I looking for help with a data recovery issue I’m having with my hard drive. I live in Woolton, Merseyside and when plugged in the light on the hard drive comes on. It makes a noise but similar or the same to normal. It is used a lot to edit off on a daily basis but has not received a knock as far as I am aware. I notice there is a data recovery location for Data Clinic in Liverpool city centre at Horton House. I can take the hard drive into there and have the files recovered.

Broken Seagate drive in Allerton
I have a 1TB Seagate Expansion Portable Drive (1TEAP5-500).
The drive was working fine, it hadn’t moved from my desk (barely moved an inch) and was connected to the computer regularly. Then it started clicking when my computer started up. It would do this for maybe 1 minute and stop. I’ve then get a popup on my Computer saying the drive couldn’t be read.
All this just a few months after buying the drive from a computer shop in Liverpool. I come from Allerton and that’s where I live now. I spoke to Seagate in Aigburth, Liverpool but they weren’t much help and wouldn’t acknowledge the shoddy build – which I guess why would they!
Do you think the data is recoverable and if so, what would the ballpark cost be/turnaround?

Hard drive recovery in Cressington
We are and IT company in the Liverpool district of Cressington and we’ve got the following error message on bootup: EFI network 0 for ipv6 on a Lenovo G50-30 laptop.
As suggested after a local Google search for Liverpool data recovery companies, I know there’s a place on Exchange Flags, Liverpool L2 3PF for a company called Data Clinic, I power drained the laptop and removed and remitted the BED. Same error 🙁
Would appreciate an estimate of cost to recover files from BED (photos of kids) plus other advice on way forward.

Mossley Hill HDD Recovery
I am based in Mossley Hill Liverpool and work in Childwall – I hope you can help with my HDD data recovery problem. I am after a replacement actuator arm for a Seagate Backup Plus Slim Hard Drive. Do you have any of these for sale as parts or non functioning hard drives to buy?

The above data recovery enquiries from Woolton, Allerton, Aigburth, Mossley Hill, Cressington and Childwall all involved forensic investigation of hard drives and data recovery services from mobile phones. You can call in at the Horton House data recovery centre in Liverpool L2 3PF.

Written by admin

March 30th, 2019 at 4:16 pm

RAID 5, Seagate, Simpletech data recovery

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RAID 5 disks not working on global hot spare
3 HDD not working out of 24 HDD.
RAID 5 + Global Hot Spare configured
Size: 900 GB * 24

data

Seagate HDD not identified in Microsoft Explorer
I have a seagate backup plus 1TB portable drive, purchased in October 2017 and used once to backup data by my wife. It is probably less than 10% full.
At first attempt to retrieve the data, today, the drive is not identified in MS explorer but does register as a USB device. The drive makes a clicking or ticking noise.
I’d welcome some guidance as to what I can do to retrieve the data.

Simpletech ticking noise
Simpletech 320GB USB external harddrive. Red light comes on when connected to a PC but it just makes a ticking noise and can’t be seen by the computer. It’s probably a mechanical fault.

My external hard drive is a simpletech and is not recognised by any computers and makes a dodgy sound. Like regular beeps, every 1.5 or 2 seconds. Sometimes the sound stops and then if I turn it off and on again usually the “beeps” will come back. The brand of it is Iomega. I’d love to get it fixed if possible and get the data recovered to a RAID 5 server or a Simpletech hard drive.

Written by admin

March 10th, 2019 at 3:07 pm

Data recovery on Toshiba Canvio hard drive

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I have a 4TB Toshiba Canvio external hard drive that has stopped working. It stopped working when High Sierra OS was introduced, however I had someone look at it who said that the motor has stopped working. Please can you give me a quote for the fixing of this hard drive at all? I’m based in Solihull centre.

My Toshiba Canvio 1TB external hard drive has kind of given up on me. It still boots up with noises and lights but it isn’t showing up on my Macbook. It’s been through the walls after a stressful first year at uni, however I have compositions, films and photos that are crucial to my university projects so I need all of the data extracted and put onto a new external hard drive

The disk is a secondary HD used for photo storage and projects, The board got fried due to hot plugging while using a faulty IDE to SATA converter. I have tried a PCB swap (incl ROM chip swap) but the drive only clicks loudly still and is not recognised by Windows. BIOS will recognise its ID (Toshiba Canvio made in 2014), but reports just 5 GB capacity. I mainly want to retrieve photo and video folders. If possible, I would appreciate an some feedback about possible scenarios and costs based on the above information.

The above examples of Toshiba Canvio hard drive failures are common problems associated with any type of hard drive. In most cases, it’s possible to retrieve the files from a hard drive that is ‘broken’ by using a good data recovery company.

Written by admin

February 22nd, 2019 at 1:17 pm

Broken Transcend Storejet – Need to get the data back

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One of the most well known external hard drives in use today is the Transcend Storejet series of hard drives. In case you didn’t know, underneath the cover of all the different external hard drives available are standard hard drives made by Seagate, Western Digital or Toshiba. So really, all you’re buying is a pretty case and some packaging, but anyway there you go… So in this post we look at two instances of problems with Transcend Storejet hard drives requiring data / file recovery. Data recovery from this type of hard drive will usually cost in the region of £500.

Transcend StorejetI own a Transcend Storejet 25M3 1TB external hard drive. It is still functional but due to an accident the connection port for the device is damaged and the cable doesn’t lock into place (I have tried other cables). This results in the hard drive disconnecting with the slightest nudge or movement and/or a periodic freeze in data transfer of approximately +30 seconds every 10-20 mins. Can you fix this? If so How much would it cost me? – I live in Derby and frequently travel to Sheffield.

I am a video editor. Yesterday I was working on a project and the external HDD (a Storejet, made by Transcend) started to act weird when I was exporting 2 clips using 2 different softwares (on mac by the way). Afterwards I restated the laptop and the hdd was a bit slower to load all the files. I opened the hdd folder and I could see all my projects, in some of them I could see the content (jpg, mov) and in others it kept loading without showing any file. Also it takes ages to eject it. hope this help.

Photos lost after wipe and reinstall of windows 7. Everything else was backed up but the photos were forgotten. Recuva failed to find the files. 750gb mech drive (not ssd). I work in Sheffield and sometimes travel to Glasgow.

I dropped my external hard drive from like 40cm height on a hard floor. My computer can’t recognise it anymore now. The hard drive makes noises when plugged in to the computer.

At a certain point and for no apparent reason the Storejet drive ceased to be read or acknowledged by my mac or any other mac, but still turns on when plugged in. The presence of the drive could still be recognised by PCs but of course they cannot open or access the contents.
It has been connected to a computer several times since this happened.

Written by admin

January 25th, 2019 at 2:01 pm

Seagate and NAS data recovery services London

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In this post I’m writing about the available types of computer data recovery services available in London, especially for Seagate and NAS hard drives:

london businesses including data recovery

Netgear ReadyNAS 104
ReadyNASOS 6.9.2 with Debiean 4.4.111.armada
Raid 5, 4 bays
Original set up with 4x 2Tb drives
Bay 3 and Bay 4 drives replaced with 6TB drives a couple of years ago. The other week I attempted to replace bay 1 and bay 2 drives with new 6Tb drives (bay 1 first). I next noticed a data dead message on the display, and am unable to access any of my data. Would it be possible for a quote to recover the data but recovered to a 4x 6Tb drive configuration please?

NAS data recovery in London
We have a 4 drive NAS device, one of the drives is blank as it was a replacement and never configured correctly, so it was running on 3… now another drive is clicking and we can’t rebuild the drive properly, so we need to retrieve the data from the broken drive and get it all rebuilt. I mentioned we are in London and require data recovery urgently

Seagate hard drive recovery
Seagate hard drive not mounting and making a clicking noise. Sounds like the read/write head might be making contact with the disk platters. I dropped my portable external hard drive (SEAGATE 2TB) yesterday and it doesn’t work well. It makes noises; sound like something is scrunching against something inside. When I connect the HDD to my mac, I can still see files there but most of them have nothing inside or it takes time to appear. There are MOV files that I want to save and I’ve noticed this recovery software. I can still see the MOV icons but I can’t open and copy the date. Does this mean the file is broken so I won’t be able to get them back even if I get the HDD fixed? As I’m not good at talking on the phone, it’ll be nice if you could send me back.

External Seagate hard drive has stopped working. Interface has been changed over. but still not linking to computer. Can someone from the London locations call to discuss options please?

If you are wanting a data recovery company in London simply browse this blog – you’ll find many recommendations!

Written by Betty

October 18th, 2018 at 9:05 am

Posted in Data Recovery Services

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Data Recovery on Acer Aspire

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I knocked my Acer Aspire V5-573 off a table and the hard drive now makes clicks and takes me to a ‘default boot device missing or boot failed’ screen. And is then stuck on boot manager menu. I am thinking of buying a new laptop but I would like to be able to extract my documents first. Can I come to the London shop on Monday?

I have just downloaded windows 10 onto my hard drive and without realising deleted everything else from it. I had videos and photos stored on this hard drive from 2007 – present. Is there anyway that these can be recovered? I am in Manchester next week which is why I’m wanting to come to the London data recovery centre you mentioned in this post.

I used a Maxtor HX-M101TCB/GMR portable hard drive with my Acer Aspire laptop to store recordings from a Philips Freeview box which reformatted the portable drive and then died. The Maxtor isn’t recognised by my PC anymore but we would like to reuse it for my daughter’s college work. Is there any way to recover use of the hard drive and how much would that cost? I am not terribly concerned about saving the tv recordings on the hard drive, we would just like to be able to use the portable drive again.

I’ve got a Lacie 80GB hard drive which contains lots of family photos. The hard drive is quite old now, about 13 years and uses FireWire connections. I’ve tried connecting it to my iMac with a USB FireWire adaptor but the hard drive just shows an amber light and will not connect to the iMac and will not show in the Finder view. I need to get the data back on a Acer Aspire hard drive too.

Written by admin

June 26th, 2018 at 10:02 am

Computer Data Recovery in Brighton

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I have a Seagate Backup Plus Portable Drive 1TB, model: SRD0SP0.
When I connect it to the laptop it makes a fast beeping sound and is not recognised by the laptop. I think the head is not in the parking area but I don’t know how to open it up to see. I have A LOT of data on there and I’m starting to panic. USB Drive won’t open and comes up with the message:
Location is not available
F:\ is not accessible.
The request could not be performed because of an I/O device error. It’s a home drive and I live just on the outskirts of Brighton, (between Hove and Lewes)

Brighton uk

I have a Macbook Pro, model no. A1278. Issue is that it switches itself off half way through the boot up. You can hear the initial chime sound and apple logo with the progress bar appears on the dispay. When the start up progress reaches around half way, the laptop shuts itself down. Therefore I am unable to acces to my laptop and recover the data. Please could you adive on this matter and give me quotation on how much this is going to cost me to fully recover the data from this laptop.

I’ve just dropped down my external hard disc and after that I can’t open it on any computer. I can hear knocking or ticking noise when the drive is powered on. It 500GB Buffalo Inc that I bought from a computer shop in Brighton
Model HD-PVU2.

Hard Drive recently started disconnecting while using my computer and started clicking on startup.The boot is paused while the device clicks but once it stops, the boot continues but no hard drive shows up in my computer, device manager or disk manager. Got some important information I was wanting to copy over to a secondary hard drive I own but lack of connections mean that I can’t do anything. I’ve tried all 6 sata ports on the mo/bo to no avail and at this point I don’t think there’s much I can do anymore.

Written by admin

May 29th, 2018 at 9:36 am

Data Recovery after Mac Update

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Data recovery after Mac update
My Mac update crashed and now In internet recovery mode, I know that if I press REINSTALL MAC OS X it will mean it starts from fresh and all my stuff will be gone I need helping getting all my folders as it’s deadline week (I’m at Cambridge University)

I have two disks from a Raid 5 Config. Believe one disk was swapped under hardware replacement and during this a second disk failed rendering the server useless. Total rebuild as loss of services. I have the two 300Gb SAS drive from the server and need to recover data.

My External SSD (which has no casing and is connected with a SATA-USB cable due to an earlier fault) will no longer be recognised by any computer whatsoever. It’s a WD hard drive.
The drive is Mac OS Extended (Journalled) formatted and has been tested on various machines, where the drive fails to show in Disk Utility.
It seems that the drive will not connect at all. The drive contains various files including many Final Cut Pro documents.

WD Data Recovery in Cambridge
CambridgeWestern Digital Elements External hard Drive:
Hard drive is whirring/spinning. Message appears saying Data cannot be read.

I have an old WD external hard drive which has stopped being picked up on any devices.
I’m worried because I think it has some important work on there and it’s the only back up I’ve got of it. Please give me a ring when you can with a quote on a price to fix it e.t.c

Sudden & complete failure. Laptop wouldn’t boot. When I connect drive to a different machine, light comes on and disk spins up, but can’t access any data via Mac OSX (repeated timeouts/pinwheel). I would like to recover files from “my documents”, but 2 .mny files in particular.

I do have a serious problem with my WD HDD. It’s encrypted and I’m unable to get the data (pictures and videos) back. Do you have this kind of service ? I’m willing to pay of course… Thanks a lot for your help retreiving my data

Written by Betty

May 3rd, 2018 at 6:23 am

Posted in Data Recovery Services

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The many different types of data recovery

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If you try and imagine the different ways that people loose data from hard drives and phones you will be astounded. Not only are there so many ways to loose data, but there are all the different files that people need back too. This lists represents just some of those ways and includes PST file recovery and general hard drive and phone failure.

Hard drive data rescue

We have a high powered external hard drive we use for storing large video projects that has failed. It is called Axus but that’s all the information I have and I can’t find the receipt. Is this something you can look at and what would the cost be?

The USB port on my hardrive has come loose and will only turn on when holding the cable in a specific way, but it still doesn’t say it’s connected to the computer. I spoke to the IT helpdesk at my college and they said it would be a soldering job.

different types of data recovery (eg. hard drive)WD My Book 1TB external drive no longer recognised by computer.

My hard drive has failed. It is not stuck heads. I wondered if you can extract the data. Its mostly my pst email file that i need.

Hard drive has a unique connection on it and I think this has come loose because although it plugs in and light comes on and hard drive werrs the pc says it doesnt recognise it. Broken USB. The connector has snapped off the board. Need file recovery.

Can’t read data and making some noisy click

The hard drive appears sometimes then disappears. It is making a clicking noise. I can copy some data over but then it disappears again

Seagate model my father used to store photos and god knows what else.
I already tried opening the case and replacing the SATA to USB adapter with a direct SATA connector but to no avail.

Disc not recognised and is making a RAPID clicking noise.

I have an external portable 500GB Samsung hard drive and the connective part that attaches to the memory board has come away which of course means it is broken. Is it possible to repair? If so-what is the cost likely to be please?

Plug the hard drive in and no icon at all comes up on the desktop. Drive is a ADATA 500GB Exrternal Drive

Somebody in my family has a tablet/laptop hybrid that consists of 1 SSD (C:) in the tablet part which is working fine but then inside the keyboard part there is extra storage in a HDD (F:), she was prompted to make space in her C drive in order to upgrade to a newer version of Windows 10. however when she was transferring the data the drive stopped appearing in her file explorer. I have tried putting it in a caddy and at DOS level I could see the harddisk but when trying to read the sectors all I got was read errors

listening to the HDD I can hear that the disk still spins when attempting to read

My laptop stopped working a while ago , I removed the hardrive to see if I could connect it to another laptop and retive my photos but it came up it needed formatting. I just want all the photos off it, would this be possible ?

Phone Recovery

Smashed iphone 6 screen and not possible to unlock it. I am seeking to recover data on the phone. This is an old phone therefore I’m not planning to repair it.

Phone won’t turn on , need data from the phone

I deleted messages between myself and someone which had a really important photo in it that i need back. what i need back is messages between myself and this person including the photo.

LTO Tape Data Retrieval

We have array of HP LTO Backup tapes and would like to know how much it would cost to restore data from these tapes, there is no damage to them.

Written by Betty

April 2nd, 2018 at 10:19 am

Western Digital Red Data Recovery

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WD Red NAS hard drive recovery

The drive is a 2TB, Western Digital Red Drive that I have only had a few months, it was turned off when dropped from approximately 2 feet as I was taking it out of my HDD dock (after powering it down), intending on putting it in my new NAS which coincidentally arrived earlier today, the day I dropped the drive.
I picked it up carefully and checked it over (aesthetically it fine, at least to me) but when I tried to power it on the motor sounded like a siren – it was an electronic type of noise, not an actual siren, like the motor was being powered up and powered down very quickly in a siren type of fashion.
As soon as I heard it I shut it off and haven’t turned it on since as I don’t want to further the damage whatever it may be as I’m familiar with the anatomy of the HDD and how delicate they are internally.

I do have backups of the drive, however, there are some files that I don’t have backed up simply because they are recent additions to the drive and the schedule backup hadn’t backed them up yet (I didn’t have them in a RAID array with redundancy which I’m regretting now). I’m presuming these files lost until recovered (if possible) – these new additions are files that are not re-creatable thus I’m hoping they can be recovered?

Edinburgh Scotland, data recovery

HDD Information:
The drive is a 2TB, Western Digital, Red
Its current format is NTFS, used with a Windows based system (Windows 10, Pro, 64bit to be precise).
There are two partitions on the drive, covered below:
The 1st partition is my “Storage” partition, 200GB in size, which is used for storage of anything I feel needs archiving; pictures, videos, documents, installation media’s (typically older driver should I need to revert back to them, mainly for my laptop) and other such keeping (which admittedly needs organising into folders, they’re a bit scattered at the moment)
The 2nd partition is my media archive “The Arkc”, it’s the remainder of the drive in size, minus the 200GB for the above partition, where I store the final renditions of videos I have for my YouTube channels, along with relevant detail and thumbnails for these videos.
In total, there’s just under 1TB of storage used on this 2TB drive.
Is this something Data Clinic may be able to recover as I live in Edinburgh ? (see http://datareplayservices.com/western-digital-data-recovery-in-scotland/ for details about data recovery throughout Scotland).

Written by Betty

March 13th, 2018 at 12:37 pm

Western Digital Data Recovery in Scotland

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In my work for data recovery experts Data Clinic in Scotland (https://www.dataclinic.co.uk/data-recovery-glasgow/), I decided to share with you some of the questions we’ve had from people all over Scotland who want to get their files back from their damaged and broken Western Digital hard drives.

First up is this question from Donna from Dundee: “I stupidly stored a lifetime of photos on my Western Digital external hard drive. On deciding to back it up (and this was after a good while of not using the drive), I plugged the drive into the laptop. As I tried to copy and paste the files over to the laptop, the files seemed to disappear in front of me and some I tried to open, I had an error message and could not open them. I was really upset because there are irreplaceable photos on this drive. I kept meaning to send the drive to a company like yours but unfortunately other priorities came up along the way and so, it’s been sitting in storage for some time. I tried to plug it in to my laptop today and the laptop doesn’t recognise it. Can I send it on to you to look at please so you can do our best to save my files?”

Regional map of Scotland | Data Clinic Glasgow

And here’s another from Tom in Stirling, who kindly called in to our data recovery office on Woodside Place in Glasgow.
“I have a Western Digital 1TB (2012) My Passport portable HDD (MDL : WD10JMVW-11S5XS0). I gave the hard drive to a friend who meant to specialise in HDD data repair. The USB type-B port came loose a while ago when I was in an instance to use the hard drive that said the disk still spins up fine. My friend said something about he ordered a replacement PCB board from China and tried to replace the board from the broken one on the hard drive. During this process unfortunately he broke one of the board’s lower BIOS Chip connectors (BIOS IC2) . Is my hope of getting my data back finished? I’ve attached a picture of the relevant board on goggle driver to view. https://drive.google.com/open?id=1OHE2ta42ZLXY_DfsLBe_matU7yIUMxXc

And finally, Data Clinic Scotland help out a PC repair company in Perth with a customer in Edinburgh who has lost his data.
“We are an IT support company and need data recovered from a clients drive. The drive in question is a Western Digital WD6400AAKS. The drive started making a scraping noise and is no longer readable or even recognised by a WIndows PC. It will spin-up for 10 seconds then powers down.”

Written by Betty

February 26th, 2018 at 12:48 pm

Phones broken – need data

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Here are 3 examples of broken phones containing data that people want recovered. This data is in the form of files, folders, pictures, videos, chats, texts, etc. Thanks to the experts at Phone Recovery for supplying these data rescue enquiries.

broken phones need data recoverediPhone screen broken
My iphone touch screen has broken and therefore can not see my phone to enter my passcode and therefore can not access photos that are not backed up to icloud but are still on the phone. I no longer use the phone but need the pictures that are on there.

Phone freezes during update
Every time i turn on my mobile a system update begins, midway through the update the phone freezes. This is a repetitive cycle and i am unable to get into my phone to retrieve any data.
I have taken the mobile to many high street repair shops but they have all said they can solve the freezing issue but would have to wipe all data. Can you please give me an idea of whether you would be able to get into the phone and retrieve data, and if not, what potential costs i would be looking at?

iPhone 6s in boot loop
iPhone 6s reboots whenever I enter my password. If I don’t enter my passcode then it stays on, allowing me to answer calls, read messages on the home screen and play music… however, as soon as I enter my passcode, it reboots. This stops me from being able to access my photos and memos. Can you help me get into my phone?

Written by Betty

February 12th, 2018 at 11:53 am

Currys couldn’t recover the data

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currysHere’s a question we received regarding the data recovery service run by Currys.

“I have a WD passport external harddrive for macs, serial no. Wxn509xx1120 that has stopped working. I took it to Currys and they tried to get the stuff off it but couldn’t due to ‘the scan not completing’. It hasn’t been knocked or dropped but I did have it with me in London for a year where it was hot and humid. It sort of slowly stopped working. Often when it was plugged in it would disconnect itself (message on laptop screen: disc not ejected properly), and then a couple of times it just wouldn’t appear on my laptop when plugged in. Now it won’t appear at all on the laptop. I tried different cables and tried it on different macs to no avail. When it’s plugged in the light comes on and it still makes the whuring sound. I don’t think it makes other sounds but I haven’t re plugged it in having read your page (would now be aware to listen for other sounds but don’t want to cause it more damage, but can plug it in again and listen if this is helpful to you). It has lots of files on it, JPGs, Photoshop, InDesign, word docs, video files, mp3s, mp4s, RAW photo files.”

Our advice: Currys do not run a proper data recovery service – what they do is ship the hard drives off to a cheap and not very good data recovery outfit. My advice is to not use Curry’s data recovery service as their lack of expertise not only means that you won’t get your data back, but their hamfisted attempts will also ruin the chances any subsequent data recovery service has of getting your files from the hard drive.

As this blog deals extensively with data recovery and hard drive issues we feel well placed to make some recommendations here. If you look back through our posts you will see that we mention several good and trustworthy data recovery companies in the UK by name, a provider that springs to mind immediately is Data Clinic Ltd, who have been going since 2002, so they must be doing something right.

So to reiterate, don’t use Curry’s data recovery service, use a decent one instead.

Written by Betty

January 29th, 2018 at 2:00 pm

Posted in Data Recovery Services

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Hard Drive help and recovery in Liverpool

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Based in Liverpool, UK here are some requests for hard drive data recovery services.

WD hard drive help in Liverpool

I have a 2TB WD my passport ultra, it fell off my desk and starts with a clicking noise and is not reading on my computer. I have disconnected the external drive and would like to bring it in. When are your opening times over the Christmas period? My nearest branch would be Liverpool.

Seagate hard drive and safe removal

My external hard drive (My Passport Seagate) exhibits a clicking noise. When the drive is plugged in the computer recognizes (it gives you the option to safely remove it) but makes a clicking noise (three clicks) and then discs stops spinning. I have travelled recently and probably knocked it somewhere. Could you please provide a quote for a mechanical failure? What is included in the price (do you transfer the data to another drive etc?).

Something you should never do

I have tried to recover a broken external hard drive by removing the platters from my external Seagate hard drive and putting them into another external hard drive without success (I pretty much knew this anyway), can the data on the platters be recovered another way at all? This has effectively destroyed any chance of data recovery, you should never take the platters out of a broken hard drive. Instead for yourself a decent data recovery company who know how to do it properly!

Lenovo Laptop not starting up correctly

Automatically resorting to start up repair even when not tempted to – therefore unable to log in to the Laptop. I found the following blog post about how to get around this problem.

External hard drive doesn’t open

My external portable hard drive won’t open. Seems corrupted. I believe it stopped working since I dropped it once whilst it was running. Plugging it in makes it appear under the windows file manager however it also caused File manager to crash when trying to open the HDD. I am in the Liverpool area and have already tried get it fixed at a local store and they did not have the gear to fix this. Since the symptoms have not gotten worse and have remained the same.

Written by Betty

January 16th, 2018 at 11:04 am

Data Recovery Advice and Help

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This Christmas I’m having two weeks off so won’t be dealing with any hard drive or phone recovery requests. While I’m away if you want assistance try the data recovery help and advice site.

computer advice and help

Samsung data recovery
My Samsung a5 2017 has a smashed phone. it is working and receiving texts and calls but I cannot use the screen to answer them. I can’t afford the 159 to repair the screen so can you guys get my data off the phone at all? I wasn’t able to do it at home because of debugging issue, can you provide any assistance or advice?

I have a Samsung note which no longer turns on. I need to extract all the photos/videos as they have sentimental value. I contacted Samsung support centre get said it’s not possible to power on the mobile without erasing the data.

I will like to retrieve my WhatsApp messages and my texts from my Samsung Galaxy – East Riding area

Disk problems in Beverley
Dropped an external hard drive containing family photos. There is a slight rattle on gentle rocking and it won’t give access. Suspect disk dislodged or something. I need help to recover the contents of the drive please. I live just outside Beverley in the East Riding.

I have a Western Digital HD that is still in warranty that is faulty (cannot be seen by my Macs). WD will provide a replacement but first I need to recover the data on the disk. Following that I will need a receipt from yourselves for the service which I will then forward, along with then disk to WD for a replacement. (Note, I am funding the recovery not WD). I’m guessing this is something you can do. Can I ring you for a price and the best way of getting it to you.

Toshiba 16GB USB has just stopped working, almost every document in every folder has turned into absolute nonsense. I was adding image files to a folder and it just stopped working. Is there any way to recover the files? Most are my research/articles/PhD work and really valuable.

The hard drive is not showing on my laptop and is making a fan noise there are no clicking noises. I would like to be given a quote on prices and if I can come in for assistance and consultation. The hard drive has very important documents which I need for work.

Seagate 6TB hard drive. Accidentally fell onto floor from table due to cable being tugged by a persons bag.
Now clicks, tries to start itself and stops.
Loaded for MAC computer and now doesnt show up.
Very important film software on device.

Written by Betty

December 28th, 2017 at 3:42 pm