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Archive for the ‘windows’ tag

Computer Won’t Boot

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I shut the lid of my laptop a little too hard, and now it won’t boot. The first time I tried to turn it on there was a repetitive ticking noise, and it didn’t get past the “starting windows” screen. After rebooting again I got a message saying “insert bootable disk and press any key to continue”. In the set up screen the hdd is still showing, and I can get to the “acer recovery” page when using my recovery disks, but the only options are to completely wipe the hdd. Please can you provide a quote to recover as much of the data as possible? It’s an acer aspire 5755 running Windows 10, with a 500GB hdd. I’m based in birmingham and will be happy to drop the laptop off at your One Victoria Square B1 1BD data recovery address in Birmingham.

I have a Iomega external hard drive which is not allowing me to access any files. When I try to click on it a dialogue box appears saying: ‘H: is not accessible. Parameter incorrect.’ Would you be able to provide me with a quote for this?

My old laptop hard drive stopped working (not recognised by computer). I have replaced it and restored from back up all the folders except for photos (for some reason, these where not backed up). The laptop will no longer boot – it’s a hard drive problem I think. I have been quoted 340 pounds by one company, which I can’t afford. Are you able to offer a lower quote?

G-Raid drive purchased and told was Mirrored raid. Is actually Striped raid, and now does not mount and won’t boot. I am in Birmingham and can travel to the data clinic and leave my hard drive with you.

My Seagate external hard drive has started to beep. I am unable to access anything on it on my Mac or a PC. I have tested a different cable and that hasn’t resolved the issue. Seagate won’t offer me any support but I really need the files on there. It mainly contains videos and photos. I am unsure the size of the files on there but the external hard drive size is 2TB. It doesn’t over heat when it is on and beeping. The white light is still white. It is only 18 months old and used weekly. Please can you contact me to discuss what support you can provide.

I’ve been using a Seagate external Hard-drive on my Mac, whilst using it, the drive randomly disappeared from my finder window. Although the drive still lights up when plugged in, it isn’t recognised by the laptop. I’ve checked on multiple machines, none of which recognise the drive.

Hard drive has stopped been available in the Seagate Goflex Pro, Hard Drive was plugged directly into a windows machine where it also failed to be recognised. Drive is detected under linux but file system is listed as unknown. Physical drive spins up and sounds normal with no clicks or crashing.

Written by admin

August 2nd, 2019 at 2:38 pm

Posted in Data Recovery Services

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Beware of Cryptolocker

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Warning SignCryptolocker is a malware trojan that attacks Windows machines and was first seen in late 2013. It finds its way onto systems by several methods, most commonly by via an innocent looking email that requires the reader to open the a disguised attachment that it infect the trojan.

Once on a system, Cryptolocker will encrypt various files on the hard drive with a very strong encryption key before displaying a message to the user of the computer demanding a ransom payment in return for the decryption key.

As Cryptolocker was a completely new threat when first launched, malware detection programs were not able to spot it as these applications are only able to detect threats that have already been discovered. Although Cryptolocker is now detected by anti-malware and anti virus detection programs, the writers of Cryptolocker frequently update their code to avoid detection. This is a tactic that has proved successful on a number of releases.

The Cryptolocker program uses an encryption key of 1024 bits which means that the passwords are so long that they are more or less unbreakable. A brute force program (one that continually tries different password permutations in order to crack the password) would literally take many years, working at a rate of tens of thousands of attempts per day.

Alternatively the ransom amount can be paid in return for the decryption key allowing the encrypted files to be deleted. Cryptolocker ransoms are paid in Bitcoins – a new virtually untraceable internet currency and in December 2013 an attempt was made to discover how much Cryptolocker had earned it’s creators. It’s estimated that between October 15th and December 18th 2013 (ie. just over two months), almost 42,000 transactions had taken place with a total value of USD $27M.

If your system has been infected with Cryptolocker and you have some important files that need decrypting you can either pay the ransom – although there is no guarantee you’ll get the decryption key, try and crack the password using a brute force program – which will take decades, or accept that your data is gone. There’s little point contacting a data recovery company as they’ll only be able to do the same exercise as you – and will need the decryption key in order to access your data. The decryption key is not stored on the infected PC.

Written by Betty

January 15th, 2014 at 3:09 pm