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Archive for the ‘seagate’ tag

Phone and Server Recovery

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Blackberry, LG and iPhone Data Lost
I am enquiring on behalf of my dad who has recently lost all his business contacts on his phone. His Blackberry Q10 died last week and wouldn’t turn back on. The other problem was that his port on his phone wasn’t charging and he had problem with the buttons. The device completely went dead randomly and it hasn’t been switching on. He took it in for repair and they said it was beyond economical repair. Unfortunately he hasn’t backed up a recent enough back up of all these. Would you be able to retract the data from his phone and if so how long and what price would this range from?

Seagate Business ServerI have a lg4 phone which has developed a bootloop fault and gets stuck turning on .
I would like you to extract my WhatsApp messages ,photos and contacts from the phone. I also have an iPhone 6 was dropped into water briefly and could be turned on initially but stopped working next day and it can no longer be turned on. We would like to have data retrieved.

Seagate Business Storage Server DataVolume Failed
I have a Seagate Business Storage (see http://www.seagate.com/gb/en/external-hard-drives/network-storage/business/business-storage-2-bay-nas/) 4-Bay NAS, Model Number STBP16000200, Capacity 16 TB. I’m running it under RAID5, it uses a Linux based operating system.
Recently Drive 1 failed, so I obtained a replacement from Seagate and fitted it. The new drive installed OK but the automated recovery hoped for did not work, the Volumes / RAID section of the Control Panel shows the DataVolume has failed. According to Seagate tech support the only option is to send it away for recovery, so I’d be grateful if you could contact me with a quote.

Two quotes for you here: the phone data recovery costs will be approx £250-£400 per phone. Blackberry phones can be tricky to work with, but the costs are payable only if we recover the data. The Seagate Business Server will cost around £2000-£3500 depending on the quantity of work required to recover the data.

Written by Betty

June 22nd, 2017 at 1:32 pm

Hard Drive and Phones Not Working

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Buffalo Hard Drive Dropped

Buffalo HD LXU3 hard drive photoI have a Buffalo HD-LXU3 external hard drive (I think 2TB) that was unfortunately dropped whilst moving house. It now simply doesn’t turn on.
Roughly how much would it cost to recover the data from the drive? Do you still charge if recovery is unsuccessful?

Uh-oh, dropping a hard drive is never a good thing, and moving house is a time when many things are dropped and broken. If the whole unit doesn’t power on as you say then perhaps the power supply is damaged. If this is correct, then all you need to do is remove the hard drive from its case and attach it directly to a computer via a SATA-to-USB cable. If the hard drive is working you’ll then be able to read the data from the hard drive. If this doesn’t work then your external hard drive has a more severe problem and you will need to get in touch with a data recovery company. Some data recovery places do not charge if they are not able to recover your data. Other will charge a small handling fee which covers their costs whilst others will charge the whole amount whether or not they can recover your data.

Nokia 925 Phone Freeze

My Nokia 925 stopped backing up my data many months ago when it updated its software. The phone started getting really hot whenever I plugged it into my car charger, and eventually the phone would freeze, especially if I was used a navigation app. The only way to get it to start again was with a soft restart. The battery seemed to hold less and less charge. One day I attached it to my computer to try to back it up, the computer recognized it for about 5 seconds, then the phone went off and has never come back on again, even though the windows icon flashes when it is plugged in. I brought it to a cell phone repair shop, and they tried to put in a new battery, but the phone still won’t start and when the new battery is plugged in the windows icon won’t even flash.

Although the Nokia 925 Lumia was released about 3 years ago, it is well supported. My advice would be to seek out a phone recovery company and see if they can help to retrieve the data. Phone data recovery is a specialist form of data recovery, which is primarily for recovering the data from computer hard drives. Not all data recovery companies can rescue the information from phones though so be sure to check with them before you send your phone in.

Seagate No Longer Detected

My Seagate Backup Plus Slim 1TB drive is no longer detected by Windows after it was knocked onto the floor. Can hear a beeping sound follow by no spinning noise. Windows detects the drive in Device Management but not in explorer or Drive Management. No computer can get the drive to appear in Explorer. There should be no less than 300GB of data on the drive.

It’s not surprising that your Seagate drive is no longer detected. The beeping noise tells me that the drive is being physically prevented from spinning as a result of it being knocked to the floor. Stiction or a broken motor are the things that could prevent the hard drive spinning. It’s not important to find out which of these problems your hard drive has. Both problems are sufficiently complicated that they require a data recovery company to sort them out if retrieving the data is important.

Written by Betty

October 14th, 2016 at 11:49 am

If your hard disk crashes, is your data covered by the manufacturer’s warranty ?

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(Author’s Update: Data recovery work under warranty is undertaken in the UK by Data Recovery London (http://www.data-recovery-london.net/)

Data recovery warranty http://www.data-recovery-london.netThis was a question that was recently asked on a TV programme. A man’s hard disk crashed and he had lost all his data. Fortunately he was able to get the broken hard disk replaced because of the warranty, but the cost of the data recovery was not included.

To retrieve the data he had sent his hard drive to a data recovery company to get it recovered. The price tag was about £800. But, he also wanted to have that extra cost covered by the same warranty.

Warranties from any hard disk manufacturers don’t include restoration of data. That said, with the long life time and high durability of today’s hard disks perhaps this is something hard disk manufacturers may offer in the future?

Data recovery companies are usually very good at recovering data from most types of conventional hard disk failure – they are not so good at recovering data from drives that have been involved in fires and floods but these are quite rare situations.

Obviously, it’s always worthwhile to backup all your data or at least backup the data that is most important for you. This is the best warranty against data loss.

If you only use your computer for leisure, playing games or surfing the internet you may not need to take any backup at all. But today, more and more people store important information on their computers – documents and family pictures for example. Others store data vital to their professional lives too – this can represent years of work such as an academic thesis legal papers. Most people store at least some important information such as address books, emails, text documents, family pictures, music or company records.

Should you take backup? If so, what type of backup is best for you?

This all depends on the value of the data should it be lost, the time it will take to recreate lost data, and the cost to make the backup in the first place.

In most cases the data you need to backup is limited to specific files or folders. If that is the case you don’t need to backup the complete hard drive and the cost to make backup is reduced. If you only need to backup documents, emails and address books then there are many cheaper alternatives including USB memory sticks, online backup or backup to CD’s/DVD’s.

If you often use important software from the internet then you need to take a full backup of the hard disk at least once every month. This is because nearly all software programs store system related information in the registry, which if lost may mean you are no longer able to run your software.

As an alternative, make sure that you save the installation files and any accompanied software registration keys in one specific folder after you have downloaded the software. If you do this and include the folder in one of your regular smaller backups, then you will not be too badly effected should your hard drive fail.

Another way to deal with system downtime if you have a hard disk crash is to create and keep a disk image. This is a snapshot of the entire hard disk which can be used to restore your computer on your new hard disk. Included in the disk image software is a boot utility. From it you can create boot diskettes or boot CD’s.

Written by Betty

September 17th, 2013 at 12:42 pm