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Archive for the ‘repair’ tag

Inaccessible, errors and hard drives not recognised

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Inaccessible hard drive
I have a 500gb WD My Passport Ultra. It was used on a work PC for years and then I plugged it into a new home iMac to upload some data. Now my work PC cant access the drive. I plugged it back into the iMac to see if it would work there but it doesn’t. I have had the drive checked out on a PC by a repair specialist and was told that the drive registers on the PC and so there is no problem with the cable.

Error on I/O device
My Seagate 2tb external hdd has not been dropped or damaged started making clicking noises this was followed by and I/O device error message when trying to access the files. The hdd shows on my pc when connected but is not always allowing me to access files and when I can it took 30minutes to copy 90jpeg files to pc.
The hdd has approx 400gb of data on it mainly jpeg

USB not recognised
USB Flash Drive (Sandisk Cruzer Blade) cannot be used. When the pen drive is plugged into a Windows 10 laptop (tried on 2 PCs) it takes a while (roughly 30 seconds) and then gives the error message that it was not recognised – it says the device malfunctioned and is not recognised. The drive was working completely fine earlier in the day but now cannot be used on any windows 10 laptop or even the ps4 which it will typially be recognised on. There is a lot of important college work on that drive and getting it working or at least getting back the files is rather urgent. Please help me however you can and the ipswich office is within walking distance and so if it is possible I would very much like to bypass the delivery service and just bring it in (if you would allow that) since I really need those files.

Written by Betty

December 14th, 2017 at 12:24 pm

More Data Recovery in Manchester

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Since my post some time ago regarding the data recovery job for Manchester mortgage advisers http://datareplayservices.com/manchester-mortgage-hard-drive-broker-service/, I’ve had several more enquiries from people and businesses in Manchester.
Here are some of them:

Manchester photographDrive fell on the floor. Since then simply stopped working. When plugged activity light is off.
Brand Toshiba
Item model number PX1396U-3T01
Form Factor 3.5
Hard Drive Size 1026 GB. I’m hoping you can retrieve the information as it contains a mortgage application that I’m hoping won’t be turned down, as I’ve had previous difficulties in getting a mortgage since moving to Manchester.

A friend of mine has an iPhone that has over heated while charging on an in car charger. It now wont start up. It hasn’t been backed up and we need to recover text messages and whats up conversations. Is this something you can help with and do you have a ball park price for repairs?

Seagate Barracuda 2000GB
Model: ST2000DM001
PN: 1CH164 – 301
FW: CC24
CCB: 10068765B REV C
This hard drive has suffered an incident, initially I thought the PCB had overheated where it had been left on continuously in its external Docking station for about 5 or 6 days.
I had saved a spare PCB board with exactly the same spec from a previous drive, before I destroyed the remaining components.
I interchanged the PCB board with my spare, this made no difference to the initial fault.
Further inspection revealed that one finger of the Read-Write arm was damaged, and had obviously got caught up on something.
the flexible flat wire plate has the following label with these numbers on it: – FNHK 67 and GD4-B & AG-R
The actuator itself has the following numbers stamped in it: – T12M3M & 1251
What I’m after is all the necessary parts to replace the damaged Read-Write arms.
There doesn’t appear to be any visible damage to the top platter, it doesn’t look as if it has suffered any form of scratching or marking anywhere within the travel scope of the tiny magnet in the end of the read-write arm.

My harddrive has stopped working, was using a mac earlier today and then suddenly it stopped working and vanished, my stuff disappeared. Went onto my hp laptop and everytime I used it it kept freezing. I have all my house buying and uni documents on and need to get them back. Can we pop into the store in Manchester?

Our epos system runs on an old Windows 2003 Server and Microsoft SQL database. We have been having terrible problems with it freezing the last couple of weeks to the point now where it is unusable. We have a new epos system in the pipeline but are not quite ready to go live with it. Ideally we’re looking for someone who is capable of extracting data from our SQL database so we can have a clean spreadsheet of customers / stock etc to import in to our new system.

Written by Betty

May 4th, 2017 at 3:15 pm

Phones Lost Data

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iphonesIn this post we look at getting files and other information retrieved from various iPhones and an HTC M9.
My iPhone 3gs will not turn on. Its stuck in the reboot mode. I would like my notes & voice recordings recovered.

My iPhone6 ran out of storage (12,000 photos sitting on there). I managed to back up some photos manually to iCloud but not all were uploaded. My phone is now stuck in recovery mode (telling me to restore) and there are many recent photos on there that I’d really like to save. I’m assuming it won’t turn on because there is no space left. Is there any option left for me to save my photos and not restore?

My iPhone 5 won’t turn on no matter what I try and I was hoping to get back my photos of family events that are on there

Need to recover images from phone for a time-sensitive project. Phone has cracked screen although touch buttons still work, the phone screen doesn’t turn on properly. It will go through various shades of colours from bright purples and pinks to blues. I was under the impression all of the images I saved were on my sdcard but turns out the ones I saved and then moved in to folders were saved on the phone and it is these that I need. I have tried plugging it into my laptop but it doesn’t come up in Windows, I think this is because of how I chose to connect to my computer previously? I did manage to get the screen to work long enough to turn on usb debugging but that didn’t make a difference

My HTC M9 is stuck on the boot screen and will not let me access any of the boot options without getting stuck in a continual loop. I have hundreds of photo’s, videos and other content that I need to recover before I send the phone to HTC for repair. Can you let me know how you can help and the cost involved.

iPhone 6s water damaged. Looking to recover photos, nothing else

Can you restore what’s app messages, text messages, Instagram messages and the call history please?

Written by Betty

April 21st, 2017 at 1:23 pm

Posted in Computer Repair

Tagged with , , , ,

Phone and PC Problems

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I have a MacBook Pro and my hard drive has failed it just clicks and doesn’t seem to be reading. I have information I need to retrieve from the drive. Its a Toshiba MK5065GSXF.
The drive has been removed and replaced by a solid state drive but I need my files off the hard drive urgently. Can you help?

My USB HDD just suddenly stopped working. Cant remember knocking it or anything. No noise comes out of it either. My laptop (macbook) does not recognize it at all but other USB’s are working fine on the laptop.

phone not booting up - photoiPhone 6 was left in clothing which was put in a washing machine, it was fully charged and on at the time. screen is badly cracked and power has shorted out. There are photos and videos on there of high sentimental value which have not been backed up, and I would very much like for them to be recovered. Please contact me if you cannot reach me on mobile, as I may not have switched SIM card over yet.

Our IT Support company – Eitex have referred me to you. I have a Samsung external hard drive that has stopped working. What do I need to do to get it booked in? Would you be able to pick it up from them?

Recommendation: The people at http://phone-recovery.pen.io/ provided a great recover service to this person who sent in this enquiry: Photos deleted by accident from iPhone 5 and also cleared from the recently deleted folder. Phone has been on airplane mode since the accident and no other data added to phone.

My laptop hard-disk with some important data just crashed. First, Laptop dint detected HDD and heard a click noise. I took to a service centre and got HDD removed. As suggested by the laptop service centre, I had given to STELLAR for professional recovery. But they were unable to recover due to scratch made by the HDD head on the platter. Now what I am looking is those professional recovery services that could recover data from such physical damaged (Scratched) HDD.
Laptop: Hewlett-Packard Sleek book 4
OS: windows 10
HDD: HGST
Capacity: 500GB
Media: Hard Disk,Laptop
Serial No.: 130419TM8514ZNK5TV3R
Model No.:HTS75450A7E380,HGST
Cause Of Damage: Physical, Due to scratches on lower side of the platter
Please do send me an estimate.
Measures to take before I courier you my hard-disk.

Written by Betty

December 12th, 2016 at 2:24 pm

About Phone and Disks

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I have an LG G4 mobile phone handset (bought as part of a contract August 2015).
At 2am 27th November it began bootlooping, which thanks to google I have learnt is a known fault with the phone. I have yet to go into the shop I got it from to see my options with them, however from forum posts they seem to send out a replacement handset/hard reset the phone and send it back
Stupidly I had my photos split over an sd card and internal memory, with most of them on the internal phone memory (along with all my numbers saved to the phone too).

Several different mobile phonesThere are some really sentimental photos on there that I know aren’t on my SD card, and am desperate to get them!
Due to the known fault, I am unable to get a laptop to recognise my phone as a device through the USB connection and cannot get them off myself
1 – is it possible for you to get them as it is now, or after a hard reset
2 – how much would it be?
Thank you

Hi My iphone 5s is stuck in DFU mode. There is on file (voice record) i need to save if still possible. apart from that i just need to get the phone going again. Please no call back, as the phone doesn´ work-

The HDD area of my work laptop took a knock whilst powered and working. It continued to work for a few minutes after but then froze and required a reboot. It emitted a BEEP sound upon reboot and never makes it to the Windows login but tells me:
Windows failed to start. A recent hardware or software change may be to blame.
Then it moves to a screen saying Windows is loading files….
Then moves to a blue windows screen but is unresponsive.
The HDD is a Seagate Momentus 5400.6, 250GB.
My IT department have installed a new HDD in my laptop but as I hadn’t backed up the old one for several weeks I would be interested in recovery if possible/cost effective.
Would appreciate email response initially as I cannot take calls at the moment.
I am based relatively local and could bring the HDD in on Wednesday.
Can you provide an indication of cost associated with the recovery and/or any guarantee offered?

I have taken my hard drive to an IT repair person, whose equipment stated it was 55% damaged and his equipment was unable to recover any files. He told me there may be more specialist equipment that can recover them. It’s a 320 GB hard drive and has been removed from the laptop. Could you give me an idea of how much this would cost? If you could drop me an email, that would be great. Kind regards, Katrina

I dropped my Seagate 2TB external hard-drive the other day and now it’s not powering on at all. I’m not sure if the drive itself is scratched or if it’s not able to power up. There’s no light coming on when I plug the power in, so assumed it was a power problem.
Do you think you would be able to take a look at it if possible?
An email response would be better than a phonecall if possible, thank you.

Written by Betty

November 30th, 2016 at 11:23 am

Posted in Data Recovery Services

Tagged with , ,

Hard Drive and Phones Not Working

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Buffalo Hard Drive Dropped

Buffalo HD LXU3 hard drive photoI have a Buffalo HD-LXU3 external hard drive (I think 2TB) that was unfortunately dropped whilst moving house. It now simply doesn’t turn on.
Roughly how much would it cost to recover the data from the drive? Do you still charge if recovery is unsuccessful?

Uh-oh, dropping a hard drive is never a good thing, and moving house is a time when many things are dropped and broken. If the whole unit doesn’t power on as you say then perhaps the power supply is damaged. If this is correct, then all you need to do is remove the hard drive from its case and attach it directly to a computer via a SATA-to-USB cable. If the hard drive is working you’ll then be able to read the data from the hard drive. If this doesn’t work then your external hard drive has a more severe problem and you will need to get in touch with a data recovery company. Some data recovery places do not charge if they are not able to recover your data. Other will charge a small handling fee which covers their costs whilst others will charge the whole amount whether or not they can recover your data.

Nokia 925 Phone Freeze

My Nokia 925 stopped backing up my data many months ago when it updated its software. The phone started getting really hot whenever I plugged it into my car charger, and eventually the phone would freeze, especially if I was used a navigation app. The only way to get it to start again was with a soft restart. The battery seemed to hold less and less charge. One day I attached it to my computer to try to back it up, the computer recognized it for about 5 seconds, then the phone went off and has never come back on again, even though the windows icon flashes when it is plugged in. I brought it to a cell phone repair shop, and they tried to put in a new battery, but the phone still won’t start and when the new battery is plugged in the windows icon won’t even flash.

Although the Nokia 925 Lumia was released about 3 years ago, it is well supported. My advice would be to seek out a phone recovery company and see if they can help to retrieve the data. Phone data recovery is a specialist form of data recovery, which is primarily for recovering the data from computer hard drives. Not all data recovery companies can rescue the information from phones though so be sure to check with them before you send your phone in.

Seagate No Longer Detected

My Seagate Backup Plus Slim 1TB drive is no longer detected by Windows after it was knocked onto the floor. Can hear a beeping sound follow by no spinning noise. Windows detects the drive in Device Management but not in explorer or Drive Management. No computer can get the drive to appear in Explorer. There should be no less than 300GB of data on the drive.

It’s not surprising that your Seagate drive is no longer detected. The beeping noise tells me that the drive is being physically prevented from spinning as a result of it being knocked to the floor. Stiction or a broken motor are the things that could prevent the hard drive spinning. It’s not important to find out which of these problems your hard drive has. Both problems are sufficiently complicated that they require a data recovery company to sort them out if retrieving the data is important.

Written by Betty

October 14th, 2016 at 11:49 am

If your hard disk crashes, is your data covered by the manufacturer’s warranty ?

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(Author’s Update: Data recovery work under warranty is undertaken in the UK by Data Recovery London (http://www.data-recovery-london.net/)

Data recovery warranty http://www.data-recovery-london.netThis was a question that was recently asked on a TV programme. A man’s hard disk crashed and he had lost all his data. Fortunately he was able to get the broken hard disk replaced because of the warranty, but the cost of the data recovery was not included.

To retrieve the data he had sent his hard drive to a data recovery company to get it recovered. The price tag was about £800. But, he also wanted to have that extra cost covered by the same warranty.

Warranties from any hard disk manufacturers don’t include restoration of data. That said, with the long life time and high durability of today’s hard disks perhaps this is something hard disk manufacturers may offer in the future?

Data recovery companies are usually very good at recovering data from most types of conventional hard disk failure – they are not so good at recovering data from drives that have been involved in fires and floods but these are quite rare situations.

Obviously, it’s always worthwhile to backup all your data or at least backup the data that is most important for you. This is the best warranty against data loss.

If you only use your computer for leisure, playing games or surfing the internet you may not need to take any backup at all. But today, more and more people store important information on their computers – documents and family pictures for example. Others store data vital to their professional lives too – this can represent years of work such as an academic thesis legal papers. Most people store at least some important information such as address books, emails, text documents, family pictures, music or company records.

Should you take backup? If so, what type of backup is best for you?

This all depends on the value of the data should it be lost, the time it will take to recreate lost data, and the cost to make the backup in the first place.

In most cases the data you need to backup is limited to specific files or folders. If that is the case you don’t need to backup the complete hard drive and the cost to make backup is reduced. If you only need to backup documents, emails and address books then there are many cheaper alternatives including USB memory sticks, online backup or backup to CD’s/DVD’s.

If you often use important software from the internet then you need to take a full backup of the hard disk at least once every month. This is because nearly all software programs store system related information in the registry, which if lost may mean you are no longer able to run your software.

As an alternative, make sure that you save the installation files and any accompanied software registration keys in one specific folder after you have downloaded the software. If you do this and include the folder in one of your regular smaller backups, then you will not be too badly effected should your hard drive fail.

Another way to deal with system downtime if you have a hard disk crash is to create and keep a disk image. This is a snapshot of the entire hard disk which can be used to restore your computer on your new hard disk. Included in the disk image software is a boot utility. From it you can create boot diskettes or boot CD’s.

Written by Betty

September 17th, 2013 at 12:42 pm