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Archive for the ‘scotland’ tag

Western Digital Red Data Recovery

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WD Red NAS hard drive recovery

The drive is a 2TB, Western Digital Red Drive that I have only had a few months, it was turned off when dropped from approximately 2 feet as I was taking it out of my HDD dock (after powering it down), intending on putting it in my new NAS which coincidentally arrived earlier today, the day I dropped the drive.
I picked it up carefully and checked it over (aesthetically it fine, at least to me) but when I tried to power it on the motor sounded like a siren – it was an electronic type of noise, not an actual siren, like the motor was being powered up and powered down very quickly in a siren type of fashion.
As soon as I heard it I shut it off and haven’t turned it on since as I don’t want to further the damage whatever it may be as I’m familiar with the anatomy of the HDD and how delicate they are internally.

I do have backups of the drive, however, there are some files that I don’t have backed up simply because they are recent additions to the drive and the schedule backup hadn’t backed them up yet (I didn’t have them in a RAID array with redundancy which I’m regretting now). I’m presuming these files lost until recovered (if possible) – these new additions are files that are not re-creatable thus I’m hoping they can be recovered?

Edinburgh Scotland, data recovery

HDD Information:
The drive is a 2TB, Western Digital, Red
Its current format is NTFS, used with a Windows based system (Windows 10, Pro, 64bit to be precise).
There are two partitions on the drive, covered below:
The 1st partition is my “Storage” partition, 200GB in size, which is used for storage of anything I feel needs archiving; pictures, videos, documents, installation media’s (typically older driver should I need to revert back to them, mainly for my laptop) and other such keeping (which admittedly needs organising into folders, they’re a bit scattered at the moment)
The 2nd partition is my media archive “The Arkc”, it’s the remainder of the drive in size, minus the 200GB for the above partition, where I store the final renditions of videos I have for my YouTube channels, along with relevant detail and thumbnails for these videos.
In total, there’s just under 1TB of storage used on this 2TB drive.
Is this something Data Clinic may be able to recover as I live in Edinburgh ? (see http://datareplayservices.com/western-digital-data-recovery-in-scotland/ for details about data recovery throughout Scotland).

Written by Betty

March 13th, 2018 at 12:37 pm

Western Digital Data Recovery in Scotland

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In my work for data recovery experts Data Clinic in Scotland (https://www.dataclinic.co.uk/data-recovery-glasgow/), I decided to share with you some of the questions we’ve had from people all over Scotland who want to get their files back from their damaged and broken Western Digital hard drives.

First up is this question from Donna from Dundee: “I stupidly stored a lifetime of photos on my Western Digital external hard drive. On deciding to back it up (and this was after a good while of not using the drive), I plugged the drive into the laptop. As I tried to copy and paste the files over to the laptop, the files seemed to disappear in front of me and some I tried to open, I had an error message and could not open them. I was really upset because there are irreplaceable photos on this drive. I kept meaning to send the drive to a company like yours but unfortunately other priorities came up along the way and so, it’s been sitting in storage for some time. I tried to plug it in to my laptop today and the laptop doesn’t recognise it. Can I send it on to you to look at please so you can do our best to save my files?”

Regional map of Scotland | Data Clinic Glasgow

And here’s another from Tom in Stirling, who kindly called in to our data recovery office on Woodside Place in Glasgow.
“I have a Western Digital 1TB (2012) My Passport portable HDD (MDL : WD10JMVW-11S5XS0). I gave the hard drive to a friend who meant to specialise in HDD data repair. The USB type-B port came loose a while ago when I was in an instance to use the hard drive that said the disk still spins up fine. My friend said something about he ordered a replacement PCB board from China and tried to replace the board from the broken one on the hard drive. During this process unfortunately he broke one of the board’s lower BIOS Chip connectors (BIOS IC2) . Is my hope of getting my data back finished? I’ve attached a picture of the relevant board on goggle driver to view. https://drive.google.com/open?id=1OHE2ta42ZLXY_DfsLBe_matU7yIUMxXc

And finally, Data Clinic Scotland help out a PC repair company in Perth with a customer in Edinburgh who has lost his data.
“We are an IT support company and need data recovered from a clients drive. The drive in question is a Western Digital WD6400AAKS. The drive started making a scraping noise and is no longer readable or even recognised by a WIndows PC. It will spin-up for 10 seconds then powers down.”

Written by Betty

February 26th, 2018 at 12:48 pm

A Data Recovery Adventure in Scotland – Part 1

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Exposed Hard Disk DriveThis New Year I found myself in Edinburgh, and a very fair city it is too. It had been 12 months since my extended family had been gathered together in one place – it’s something we do each New Year, so packed my case and travelled up north of the border.

Accompanying me on the trip was my trusty 2TB external hard drive. This thing is totally invaluable and stores all my work and music, plus the movies and photos that I was looking forward to showing everyone over the Xmas holiday. I arrived safely on a wet New Years Eve morning and in my haste to get inside and out of the rain managed to accidentally throw my external hard drive from the car. I watched in horror as it flew across the pavement and landed in my parent’s garden. Oh No! I thought, but at least it had landed on the soft grass rather than a hard pavement. I retrieved the hard drive and went inside hoping it would still work.

I plugged the drive into my parent’s Windows computer and all was looking good, I heard the beep-beep noise that you get when you attach a USB device, so far so good. I then got an error message telling me the hard drive could no longer be read and asking me whether I wanted to format the drive. I said Yes. Several minutes later I got another message saying the process had failed. Uh-oh… what do I do now I thought…

My father told me a friend of theirs had recently had a hard disk problem too. He said they had to use a data recovery company to get the data off the hard drive but couldn’t remember the name of the company. A phone call later he told me the data recovery company was called Datlabs. But they weren’t in Edinburgh they were in Glasgow. Could we not use a company in Edinburgh I asked? He told me that his friend had done exactly the same thing but the the company in Edinburgh were not very good and he got the impression that they didn’t know what they were doing.

I agreed we should then follow my father’s friend’s recommendation and drive across to Glasgow to see the Datlabs data recovery people. OMG, I’m very glad we did. They were able to look at the hard drive and tell me one of the heads was about to fail. This apparently was bad, they said there was probably only a limited amount of time before the drive failed completely and recommended they get the data from it ASAP…. To Be Continued

Written by admin

January 3rd, 2014 at 1:58 pm