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Archive for the ‘hard’ tag

Western Digital Red Data Recovery

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WD Red NAS hard drive recovery

The drive is a 2TB, Western Digital Red Drive that I have only had a few months, it was turned off when dropped from approximately 2 feet as I was taking it out of my HDD dock (after powering it down), intending on putting it in my new NAS which coincidentally arrived earlier today, the day I dropped the drive.
I picked it up carefully and checked it over (aesthetically it fine, at least to me) but when I tried to power it on the motor sounded like a siren – it was an electronic type of noise, not an actual siren, like the motor was being powered up and powered down very quickly in a siren type of fashion.
As soon as I heard it I shut it off and haven’t turned it on since as I don’t want to further the damage whatever it may be as I’m familiar with the anatomy of the HDD and how delicate they are internally.

I do have backups of the drive, however, there are some files that I don’t have backed up simply because they are recent additions to the drive and the schedule backup hadn’t backed them up yet (I didn’t have them in a RAID array with redundancy which I’m regretting now). I’m presuming these files lost until recovered (if possible) – these new additions are files that are not re-creatable thus I’m hoping they can be recovered?

Edinburgh Scotland, data recovery

HDD Information:
The drive is a 2TB, Western Digital, Red
Its current format is NTFS, used with a Windows based system (Windows 10, Pro, 64bit to be precise).
There are two partitions on the drive, covered below:
The 1st partition is my “Storage” partition, 200GB in size, which is used for storage of anything I feel needs archiving; pictures, videos, documents, installation media’s (typically older driver should I need to revert back to them, mainly for my laptop) and other such keeping (which admittedly needs organising into folders, they’re a bit scattered at the moment)
The 2nd partition is my media archive “The Arkc”, it’s the remainder of the drive in size, minus the 200GB for the above partition, where I store the final renditions of videos I have for my YouTube channels, along with relevant detail and thumbnails for these videos.
In total, there’s just under 1TB of storage used on this 2TB drive.
Is this something Data Clinic may be able to recover as I live in Edinburgh ? (see http://datareplayservices.com/western-digital-data-recovery-in-scotland/ for details about data recovery throughout Scotland).

Written by Betty

March 13th, 2018 at 12:37 pm

Hard Drive help and recovery in Liverpool

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Based in Liverpool, UK here are some requests for hard drive data recovery services.

WD hard drive help in Liverpool

I have a 2TB WD my passport ultra, it fell off my desk and starts with a clicking noise and is not reading on my computer. I have disconnected the external drive and would like to bring it in. When are your opening times over the Christmas period? My nearest branch would be Liverpool.

Seagate hard drive and safe removal

My external hard drive (My Passport Seagate) exhibits a clicking noise. When the drive is plugged in the computer recognizes (it gives you the option to safely remove it) but makes a clicking noise (three clicks) and then discs stops spinning. I have travelled recently and probably knocked it somewhere. Could you please provide a quote for a mechanical failure? What is included in the price (do you transfer the data to another drive etc?).

Something you should never do

I have tried to recover a broken external hard drive by removing the platters from my external Seagate hard drive and putting them into another external hard drive without success (I pretty much knew this anyway), can the data on the platters be recovered another way at all? This has effectively destroyed any chance of data recovery, you should never take the platters out of a broken hard drive. Instead for yourself a decent data recovery company who know how to do it properly!

Lenovo Laptop not starting up correctly

Automatically resorting to start up repair even when not tempted to – therefore unable to log in to the Laptop. I found the following blog post about how to get around this problem.

External hard drive doesn’t open

My external portable hard drive won’t open. Seems corrupted. I believe it stopped working since I dropped it once whilst it was running. Plugging it in makes it appear under the windows file manager however it also caused File manager to crash when trying to open the HDD. I am in the Liverpool area and have already tried get it fixed at a local store and they did not have the gear to fix this. Since the symptoms have not gotten worse and have remained the same.

Written by Betty

January 16th, 2018 at 11:04 am

Inaccessible, errors and hard drives not recognised

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Inaccessible hard drive
I have a 500gb WD My Passport Ultra. It was used on a work PC for years and then I plugged it into a new home iMac to upload some data. Now my work PC cant access the drive. I plugged it back into the iMac to see if it would work there but it doesn’t. I have had the drive checked out on a PC by a repair specialist and was told that the drive registers on the PC and so there is no problem with the cable.

Error on I/O device
My Seagate 2tb external hdd has not been dropped or damaged started making clicking noises this was followed by and I/O device error message when trying to access the files. The hdd shows on my pc when connected but is not always allowing me to access files and when I can it took 30minutes to copy 90jpeg files to pc.
The hdd has approx 400gb of data on it mainly jpeg

USB not recognised
USB Flash Drive (Sandisk Cruzer Blade) cannot be used. When the pen drive is plugged into a Windows 10 laptop (tried on 2 PCs) it takes a while (roughly 30 seconds) and then gives the error message that it was not recognised – it says the device malfunctioned and is not recognised. The drive was working completely fine earlier in the day but now cannot be used on any windows 10 laptop or even the ps4 which it will typially be recognised on. There is a lot of important college work on that drive and getting it working or at least getting back the files is rather urgent. Please help me however you can and the ipswich office is within walking distance and so if it is possible I would very much like to bypass the delivery service and just bring it in (if you would allow that) since I really need those files.

Written by Betty

December 14th, 2017 at 12:24 pm