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Western Digital Data Recovery in Scotland

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In my work for data recovery experts Data Clinic in Scotland (https://www.dataclinic.co.uk/data-recovery-glasgow/), I decided to share with you some of the questions we’ve had from people all over Scotland who want to get their files back from their damaged and broken Western Digital hard drives.

First up is this question from Donna from Dundee: “I stupidly stored a lifetime of photos on my Western Digital external hard drive. On deciding to back it up (and this was after a good while of not using the drive), I plugged the drive into the laptop. As I tried to copy and paste the files over to the laptop, the files seemed to disappear in front of me and some I tried to open, I had an error message and could not open them. I was really upset because there are irreplaceable photos on this drive. I kept meaning to send the drive to a company like yours but unfortunately other priorities came up along the way and so, it’s been sitting in storage for some time. I tried to plug it in to my laptop today and the laptop doesn’t recognise it. Can I send it on to you to look at please so you can do our best to save my files?”

Regional map of Scotland | Data Clinic Glasgow

And here’s another from Tom in Stirling, who kindly called in to our data recovery office on Woodside Place in Glasgow.
“I have a Western Digital 1TB (2012) My Passport portable HDD (MDL : WD10JMVW-11S5XS0). I gave the hard drive to a friend who meant to specialise in HDD data repair. The USB type-B port came loose a while ago when I was in an instance to use the hard drive that said the disk still spins up fine. My friend said something about he ordered a replacement PCB board from China and tried to replace the board from the broken one on the hard drive. During this process unfortunately he broke one of the board’s lower BIOS Chip connectors (BIOS IC2) . Is my hope of getting my data back finished? I’ve attached a picture of the relevant board on goggle driver to view. https://drive.google.com/open?id=1OHE2ta42ZLXY_DfsLBe_matU7yIUMxXc

And finally, Data Clinic Scotland help out a PC repair company in Perth with a customer in Edinburgh who has lost his data.
“We are an IT support company and need data recovered from a clients drive. The drive in question is a Western Digital WD6400AAKS. The drive started making a scraping noise and is no longer readable or even recognised by a WIndows PC. It will spin-up for 10 seconds then powers down.”

Written by Betty

February 26th, 2018 at 12:48 pm

A Data Recovery Adventure in Scotland – Part 1

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Exposed Hard Disk DriveThis New Year I found myself in Edinburgh, and a very fair city it is too. It had been 12 months since my extended family had been gathered together in one place – it’s something we do each New Year, so packed my case and travelled up north of the border.

Accompanying me on the trip was my trusty 2TB external hard drive. This thing is totally invaluable and stores all my work and music, plus the movies and photos that I was looking forward to showing everyone over the Xmas holiday. I arrived safely on a wet New Years Eve morning and in my haste to get inside and out of the rain managed to accidentally throw my external hard drive from the car. I watched in horror as it flew across the pavement and landed in my parent’s garden. Oh No! I thought, but at least it had landed on the soft grass rather than a hard pavement. I retrieved the hard drive and went inside hoping it would still work.

I plugged the drive into my parent’s Windows computer and all was looking good, I heard the beep-beep noise that you get when you attach a USB device, so far so good. I then got an error message telling me the hard drive could no longer be read and asking me whether I wanted to format the drive. I said Yes. Several minutes later I got another message saying the process had failed. Uh-oh… what do I do now I thought…

My father told me a friend of theirs had recently had a hard disk problem too. He said they had to use a data recovery company to get the data off the hard drive but couldn’t remember the name of the company. A phone call later he told me the data recovery company was called Datlabs. But they weren’t in Edinburgh they were in Glasgow. Could we not use a company in Edinburgh I asked? He told me that his friend had done exactly the same thing but the the company in Edinburgh were not very good and he got the impression that they didn’t know what they were doing.

I agreed we should then follow my father’s friend’s recommendation and drive across to Glasgow to see the Datlabs data recovery people. OMG, I’m very glad we did. They were able to look at the hard drive and tell me one of the heads was about to fail. This apparently was bad, they said there was probably only a limited amount of time before the drive failed completely and recommended they get the data from it ASAP…. To Be Continued

Written by admin

January 3rd, 2014 at 1:58 pm