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Archive for February, 2018

Western Digital Data Recovery in Scotland

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In my work for data recovery experts Data Clinic in Scotland (https://www.dataclinic.co.uk/data-recovery-glasgow/), I decided to share with you some of the questions we’ve had from people all over Scotland who want to get their files back from their damaged and broken Western Digital hard drives.

First up is this question from Donna from Dundee: “I stupidly stored a lifetime of photos on my Western Digital external hard drive. On deciding to back it up (and this was after a good while of not using the drive), I plugged the drive into the laptop. As I tried to copy and paste the files over to the laptop, the files seemed to disappear in front of me and some I tried to open, I had an error message and could not open them. I was really upset because there are irreplaceable photos on this drive. I kept meaning to send the drive to a company like yours but unfortunately other priorities came up along the way and so, it’s been sitting in storage for some time. I tried to plug it in to my laptop today and the laptop doesn’t recognise it. Can I send it on to you to look at please so you can do our best to save my files?”

Regional map of Scotland | Data Clinic Glasgow

And here’s another from Tom in Stirling, who kindly called in to our data recovery office on Woodside Place in Glasgow.
“I have a Western Digital 1TB (2012) My Passport portable HDD (MDL : WD10JMVW-11S5XS0). I gave the hard drive to a friend who meant to specialise in HDD data repair. The USB type-B port came loose a while ago when I was in an instance to use the hard drive that said the disk still spins up fine. My friend said something about he ordered a replacement PCB board from China and tried to replace the board from the broken one on the hard drive. During this process unfortunately he broke one of the board’s lower BIOS Chip connectors (BIOS IC2) . Is my hope of getting my data back finished? I’ve attached a picture of the relevant board on goggle driver to view. https://drive.google.com/open?id=1OHE2ta42ZLXY_DfsLBe_matU7yIUMxXc

And finally, Data Clinic Scotland help out a PC repair company in Perth with a customer in Edinburgh who has lost his data.
“We are an IT support company and need data recovered from a clients drive. The drive in question is a Western Digital WD6400AAKS. The drive started making a scraping noise and is no longer readable or even recognised by a WIndows PC. It will spin-up for 10 seconds then powers down.”

Written by Betty

February 26th, 2018 at 12:48 pm

Phones broken – need data

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Here are 3 examples of broken phones containing data that people want recovered. This data is in the form of files, folders, pictures, videos, chats, texts, etc. Thanks to the experts at Phone Recovery for supplying these data rescue enquiries.

broken phones need data recoverediPhone screen broken
My iphone touch screen has broken and therefore can not see my phone to enter my passcode and therefore can not access photos that are not backed up to icloud but are still on the phone. I no longer use the phone but need the pictures that are on there.

Phone freezes during update
Every time i turn on my mobile a system update begins, midway through the update the phone freezes. This is a repetitive cycle and i am unable to get into my phone to retrieve any data.
I have taken the mobile to many high street repair shops but they have all said they can solve the freezing issue but would have to wipe all data. Can you please give me an idea of whether you would be able to get into the phone and retrieve data, and if not, what potential costs i would be looking at?

iPhone 6s in boot loop
iPhone 6s reboots whenever I enter my password. If I don’t enter my passcode then it stays on, allowing me to answer calls, read messages on the home screen and play music… however, as soon as I enter my passcode, it reboots. This stops me from being able to access my photos and memos. Can you help me get into my phone?

Written by Betty

February 12th, 2018 at 11:53 am